Maintenance Supervisor- Night Shift

About us

Ocado Group is a UK-based company that is one of the world's largest dedicated online grocery retailers, we also operate our own grocery and general merchandise retail businesses under  We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million dollar Customer Fulfillment Centers (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery via our local partner Kroger.

What You Will Do

The Maintenance Supervisor will report directly to the Engineering Operations Manager, with a dotted line to the Senior Engineering Operations Manager. The Maintenance Supervsior will manage the engineering shift activities for two of the four shifts for a 24/7 operations. The positions will be located at the Customer Fulfillment Center working closely with Inbound, Outbound, and other support teams to optimize the availability and performance of the facility, and its MHE automation.

The primary focus is to achieve the safest working environment and most efficient operation; a balance between the lowest cost and the highest uptime.

Key Focus Areas:

* Create and promote a safe work culture by being a champion of safe work practices.

* Monitor and report daily engineering KPIs, including fault reduction and elimination

* Performance management, development and training of the team; daily direct personnel management responsibility

* Lead a proactive customer focused culture

* Drive and support change initiatives for MHE equipment and process improvement

* Build collaborative relationships with key customers and robust communication links

The Maintenance Supervisor's day-to-day responsibilities could include:

* Support daily objective/corrective actions defined during daily safety meetings led by the engineering operations.

* Lead daily safety meetings, creating or implementing any needed risk assessments to complete planned work.

* Align, priorities and monitor KPI's that support the Customer's optimized service for its end customer/clients

* Performance management, development and training of the team; daily direct personnel management responsibility

* Working closely with Customer's Inbound, Pick, Dispatch areas, and other support teams on a daily basis to ensure direction of labor, and planned engineering activities to fully support Ocado's assets and the Customer's daily operational goals.

* Champion safe working practices with expedited investigations and corrective actions

* Support the Engineering Operations Manager and the HR Team to ensure employee recognition & discipline (including documenting and resolving policy violations, conducting performance and holding probation review meetings)

* Day to day leadership of team members, including prioritization and allocation of workload; deploying labor based on the demands and requirements of the task against the competency and capability of resource

* Responsible for personnel management including: time and attendance, time-off requests, establishing and reviewing goals and objectives, general mentoring, driving accountability and assigning daily priorities

* Develop effective customer relationships to facilitate communication and execution to ensure that the customer's deliverables are successfully achieved.

* Be proactive in the development of team members; advise, lead and motivate team members, assess capability, identify and resolve training / skill requirements; be involved in disciplinary issues.

* Assessment of engineering team skills and assisting in upskilling and training of staff, including integration of first line maintenance of plant and equipment.

* Management and development of department processes; including shift handovers, briefs, and defect reporting/resolving.

* Reporting and monitoring of data capture for automation and maintenance activities.

* Ability to lead from the front, driving pace accuracy and standards.

* Build collaborative relationships with key customers and robust communication links

The Maintenance Supervisor may be asked to perform tasks as required by management, deemed as a reasonable request, from time to time. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks, and duties, and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.

The initial 6 to 9 weeks will involve training and most likely require some travel in order to obtain the training from another site in the US. In the event the operations is undergoing its initial startup, the daily responsibilities for this role may be different while supporting the needs of a facility in its initial…