Retail Store Shift Supervisor

About Lindt

Who We Are At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities.

Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Do you consider yourself a chocolate enthusiast? As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With Lindt Chocolate Shops across the U.S., our retail teams play an integral part in delivering a premium experience to our customers.

• Sales – Ensure store meets or exceeds weekly, monthly, and annual sales plan and consistently contributes to the district's achievement of the sales plan. Model understanding and commitment to the store's sales mission and effectively communicate the mission to staff in actionable terms. Assist with development of each team member's individual commitment to the achievement of store's sales results. Supervise staff to insure sales goals, including key performance indicators, ADS, UPT, conversion, and other company sales standards, are achieved.
  
  Model Lindt standards through everyday activities such as the 4 Moments of Influence, dress code, up‑selling, commitment, passion, and sales focus. Monitor and escalates stock levels to Store Management in a timely manner to avoid out of stocks, overstocks, or dated product.
• Staff Development – Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards to insure a knowledgeable, friendly, well-trained team. Assist with training and developing staff sales techniques, ensuring solid product knowledge is consistently demonstrated and the brand is accurately represented to the customer. Escalate issues to Store Management in a professional and timely manner.
• Operational Controls – Ensure store meets or exceeds company standards for operational controls and compliance. Comply with all Quality Assurance policies & procedures. Maintain store cleanliness.
• Inventory Control / Shrink – Monitor inventory levels, manage shrinkage, and ensure accurate stock management.
• Cash Management – Handle POS, paperwork, logs, policies & procedures, and overall cash handling responsibilities.

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Ability to regularly lift up to 10 pounds, frequently lift up to 35 pounds, and occasionally lift up to 50 pounds. Ability to climb, balance, stoop, kneel, crouch, and reach with arms.
• High School Graduate or equivalent.
• Must be available to work nights, weekends (Saturday and Sunday), and holidays.

Compensation: $15–$17 per hour. A bonus and/or long‑term incentive may be included as part of this compensation package.

Lindt & Sprüngli is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law. Applicants for this position must successfully pass a background screening. All Lindt & Sprüngli (USA) properties are smoke and tobacco free.