Apprentice Optician

General Function

The Apprentice Optician creates exceptional value by delivering the Lens Crafters Experience and ensuring customers are delighted throughout our selling process.

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
  • Greeting the Customer
  • Explaining the Process transparently
  • Merchandise Selection
  • Fitting – Accu Fit
  • Solve visual problems or challenges
  • Tendering
  • Dispensing
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budget, and recommends solutions.
• Anticipates problems, explores causes, and develops long‑term solutions.
• Shows patience and courtesy, tracks down answers to unfamiliar questions.
• Educates the customer on Lens Crafters guarantees and services (Eyewear Protection Plan, care tips, adjustments, follow‑up).
• Handles tasks such as taking and recording measurements, adjusting or fitting eyewear correctly, ensuring optical standards.
• Strives to achieve “Exceptional Results” on annual CEI/Functional Skills.
• Owns personal and store results.
• Acts as role model and technical resource.
• Operates the Point of Sale terminal with accuracy.
• Collects payments following security procedures.
• Explains “One Hour” processing and delivery times.
• Directs customers to pick‑up location.
• Maintains store appearance and displays per planograms.
• Maintains safe working environment.
• Demonstrates safe work practices, including wearing PPE in the lab.

• High school graduate or equivalent.
• Part of a sanctioned Apprentice Program.
• Strong customer service skills: communicator, listener and team builder.
• Knowledge of optical theory and merchandise.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of fashion trends.
• Sales and service skills.
• Familiarity with POS, computers and calculators.
• Embrace new technology and change.

• Actively studying for Lens Crafters Quality, Fitting and Adjusting Program.
• Optical dispensing experience.
• Previous customer service and retail experience.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. A competitive bonus and/or commission plan may be offered, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.