Customer Service Representative

Posted Friday, February 13, 2026 at 11:00 a.m.

Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking a
Customer Service Representative
to join our team! In this role, you willbe responsible for processing customer orders accurately and efficiently while delivering industry-leading service. You will also provide essential information about our products, promotions, and services to both internal and external customers. Ifyou thriveatproblem-solving, and are passionate about providing exceptional customer experiences,we’dlove to hear from you!

We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

This position pays:$21.00-$26.00/hour

• Answer customer calls in a professional,timelyand friendly manner to process orders, provide promotional information, and advise of out of stocks
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
• Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround
• Collaborate with outside sales representatives to provide best-in-class service toretail customers (or accounts)
• Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period
• Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances)
• You will worka set schedule of Monday to Friday 8:00am –4:30pm
• This is a hybrid position (3 days onsite, 2 days remote) based in Monroe, WA, but with the expectation to work fully onsite for the first 90 days

• Minimum of 2-3 years in customer service and data entry
• Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams)
• Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal
• Proven ability to deal with high profile accounts and customers, with high success rate of resolving customer issues
• Skilled in providing outstanding customer service to both internal and external customers
• Calm and comfortable with change in a deadline-driven environment

• Challenge yourself by working in a fast-paced work environment
• Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers
• A chance to work on process improvement initiatives and contribute to sustainability efforts
• A dynamic and collaborative work environment where yourexpertisemakes a real impact
• Work in a facility where safety and cleanliness are highly regarded

• Bestin class benefits because we care about your health and wellness!
• Physical Health
• Healthand dependent FSA
• Employer-paid life and long-term disability insurance
• 401(k) with company match
• Financial planning and education sessions
• Discount on company products
• Shift differentials for afternoon and night shift positions
• On demand pay
• Emotional Health
• Wellness days –10 daysper year to use for personal days, mental health days, or sick days
• Vacation days –15daysper year
• 10paid holidays per year
• Employee Assistance Program (EAP)
• Employee appreciation eventsand lunches

This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Only electronic applications can be accepted. This position will close when a competitive candidate pool has been identified. We thank you all for your applications and a member of our team will contact you soon. All the best!

All Internal applicants will be given priority for consideration for the first five business days that this position is posted. After that five days, Internal applicants will be considered along with all other applicants;however, areguaranteedat minimum a callfromthe

Talent

Acquisition team.