IT Correctional Facility Support Professional | MCC
Listed on 2026-02-07
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IT/Tech
IT Support, Systems Administrator
IT Correctional Facility Support (CFS) Professional
IT Customer Support - Journey
Full Time | Permanent
Location:
Monroe Correctional Complex | Monroe, WA
Salary Range: $6,068- $8,164 Monthly
The Washington State Department of Corrections has an exciting opportunity for an individual with a solid Information Technology (IT) background to join the Monroe Correctional Complex (MCC) IT team as an IT Customer Support
- Journey
. The goal of this position is to provide customer support of IT systems on multiple diverse networks in a correctional facility.
As an IT Customer Support Journey, you will provide professional skills and technical knowledge to enable department staff and incarcerated individuals to use technology in order to perform their daily work duties at MCC which will include troubleshooting, diagnosing, coordinating, planning, documenting, and maintaining current and implementing new customer software and devices to DOC standards.
The candidate of choice will integrate new technologies to meet expanding business and Information Technology (IT) needs. New technologies include, but are not limited to, virtual desktop infrastructure (VDI) clients, computer-aided design software, language translation software, database management applications, opensource software, and software development applications. Additionally, you will administer telephone systems and mobile technology devices and ensure accurate, thorough configurations while deploying, troubleshooting, and connecting new/existing phone requests including iPhone/wireless devices as received.
If you have excellent customer service skills and IT experience in an enterprise environment, this could be your next career move. We are searching for a dedicated individual, who will tackle challenges head on, and is willing to learn new skills daily. If this sounds like you, we look forward to reviewing your application!
A completed application packet will include:
- A cover letter regarding your interest in this position with our agency
- A detailed resume
- Three professional references
We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.
As a IT Customer Support
- Journey
, some of your duties will include:
- Providing technical professional level customer support to staff, vendors and incarcerated individuals for IT software and computing equipment to include:
- Diagnosing, troubleshooting, reviewing, researching, and resolving customer and IT reported system incidents, service requests and access requests
- Imaging, installing, configuring, activating and updating hardware, software and peripheral equipment
- Providing technical support, research, troubleshooting and maintenance of current and legacy software and hardware
- Scheduling and performing hardware and software installs, repairs and upgrades to ensure operation and maintenance of customer software and devices
- Maintaining inventory and control of all assets within the area of responsibility, updating inventory using designated service management software
- Ensuring security protocols are followed per DOC Policies
- Collaborating with IT Security to determine actions for system breaches which may include malware, virus or staff/incarcerated individual violation
- Providing guidance and consultation to facility staff, for site specific information, configuration and documentation of customer software and hardware
- Serving as IT Standby on rotational basis multiple times a year. (The Standby Officer is the main contact 8AM- 5PM for DOC IT emergencies that may occur throughout the weekend and holidays)
- Deploying and providing technical/customer support for telephones, mobile phones, and other mobile connectivity hardware.
- Providing support for the functionality, connectivity and availability of local area switches, data/phone connections and infrastructure.
- Providing backup support for Information Technology (IT) Systems (servers, building automation systems, and networks for both staff…
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