IT Analyst Job in Monroe, WA

IT Generalist

Robert Half is seeking an experienced IT Generalist to join a growing organization supporting both office and manufacturing operations. You will provide Level II technical support while assisting with Microsoft 365 administration, Windows Server environments. This position is a 2 month contract with potential to extend.

Duration: 2 month contract with potential to extend

Location:

100% Onsite in Monroe, WA

Schedule:

7am to 4pm PST (40 hours per week)

Responsibilities

• Provide Level II technical support for Windows workstations, laptops, mobile devices, printers, scanners, Microsoft 365 applications, and general software issues.
• Administer user accounts, permissions, multi-factor authentication (MFA), onboarding/offboarding activities, and shared resource access.
• Support Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, file shares, print services, system patching, and documentation.
• Troubleshoot networking issues involving LAN/WAN connectivity, VPNs, wireless networks, VLANs, switches, firewalls, DNS, and DHCP.
• Assist with maintaining hybrid cloud and on-premises infrastructure, including servers, storage, backups, monitoring, endpoint management, and business continuity initiatives.
• Support technology across office, warehouse, and manufacturing environments, including shared workstations, label printers, scanners, network drops, and security/camera systems.
• Diagnose and resolve Microsoft 365 issues related to Outlook, Teams, One Drive, SharePoint, and user account management.
• Document technical issues, solutions, and system changes while maintaining a high level of customer service.