Crew Chief

Crew Chief

Location:

19072 Tjerne Place SE Monroe, WA 98272

Compensation: $19.51 - $20.01

Worker Type:
Employee | Time Type:
Full time

Embark on a rewarding career journey with us today as Crew Chief! Full‑service rewards include a 401(k) plan with company match, biweekly bonus incentives, career advancement opportunities, Daily Pay, tool reimbursement, employee discounts, referral bonuses, medical/dental/vision insurance, Perk Spot Platform access, PTO after 180 days, spot bonuses, uniforms and laundered gear, and more.

• Work directly with the General Manager (GM) to drive revenue growth, manage guest count, and improve performance metrics such as core sales mix, Multi Care, and Core Plus.
• Coach and execute excellent customer service while creating an exceptional guest experience.
• Set a positive example as a leader, building team engagement and efficiency.
• Develop teammates through internal training programs and provide ongoing guidance, coaching, and direction.
• Ensure quality control measures and processes are followed consistently.
• Carry out other duties and projects such as inventory, cash handling, guest issues, and critical initiatives with the District Manager.
• Assist the GM with budgeting, sales forecasting, financial performance, and expense controls.
• Provide clear direction to the team and maintain a clean, safe, and presentable service center per the Guide to Excellence (GTE).
• Guide and mentor automotive technicians and CSAs.
• Perform opening and closing duties when the GM is off.
• Build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for business goals.
• Manage inventory and product orders to meet business needs.
• Adhere to and hold others accountable for all rules and regulations that maintain a safe and productive work environment.
• Assist guests with questions and needs in person, electronically, or by phone.

• One to three years of retail management experience; professional automotive experience not required.
• Exceptional oral and written communication skills.
• Proven leadership ability to inspire and motivate diverse groups.
• Sound business sense and comprehensive understanding of the retail industry.
• Analytical and financial acumen to recommend objectives that increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance at all times.
• Energetic and enthusiastic in a fast‑paced, flexible, high‑performance retail environment.
• “Guest First” mindset.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Physical capability to stand on hard surfaces and lift up to 50 pounds.
• Willingness to work in hot and cold temperatures, loud noise, and exhaust fumes.
• At least 18 years of age.
• Legally authorized to work in the U.S. without sponsorship now or in the future.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At TCC, we know diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

BUILD YOUR FUTURE WITH A JIFFY LUBE® CAREER