Customer Service Associate

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people gain employment across Northwest Washington through free job training, education, and placement services.

Department:
Retail Operations

FLSA Status:
Non-Exempt

Reports to:

Store Manager

The Customer Service Associate interacts with customers and donors in a courteous and professional manner, resolving issues, providing information, cashiering, and performing other customer‑service duties.

Pay Rate: $17.63/hour

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on hold, and checking bags and packages.
• Answer store phones, make intercom announcements, and communicate through telephone and wireless audio systems.
• Operate POS system: handle cash, checks, and credit card transactions, close out cash drawer, and balance all transactions.
• Monitor the level of customer service on all cash registers, calling for backup when needed.
• Monitor employee break schedules, ensuring compliance.
• Maintain “Lost and Found” log, ensuring items are entered correctly and valuables are tagged and stored securely.
• Maintain a clean work environment.
• Demonstrate safe work practices and report potential hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

• High school graduate or equivalency (not required).
• Minimum 1 year of retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.
• Proficient knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software related to the job.
• Physical ability to lift and carry up to 30–40 pounds; fine motor control; ability to stand for long periods, bend, kneel, reach, stoop, squat, push, climb ladders; travel across varied surfaces; communicate effectively verbally and in writing; maintain reliable attendance.
• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving.
• Communicating with the public.
• Verbal and written communication skills.
• Completing written orders.
• Work in a retail environment with exposure to noise; flexible schedule required.

• Health plan including medical, dental, vision, and prescription coverage.
• Employer‑paid life, accidental death and dismemberment (AD&D), and long‑term disability insurance (for salaried employees).
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability.
• Flexible Spending Accounts (FSA).
• Roth and 403(b) retirement savings plans.
• Paid vacation, holidays, and sick time.
• Paid time off for jury duty and bereavement leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship program.
• Career advancement opportunities.
• Paid job training.

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.