Youth Housing Support Staff; Swing Shift

Job Summary

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention. As a Youth Housing Support Staff
, internally referred to as a Residential Youth Counselor
, you will be responsible for providing a safe and supportive environment for teens in our Transitional Living Program located in Everett and Emergency Shelter located in Monroe. You will promote positive interaction, teach life skills, and facilitate enrichment activities in a residential setting.

Full‑Time or Part‑Time, On‑site in Monroe. Shift options:
Sunday‑Wednesday 3:30 pm–11:30 pm, Thursday‑Monday 3:30 pm–11:30 pm. Starting wage $21 per hour, with $1.50 per hour additional pay differential for multilingual skills.

Weekend availability is required.

• Build supportive relationships with youth and staff in a positive, collaborative manner.
• Maintain and model healthy and safe boundaries with youth.
• Accept a variety of lifestyles, behaviors, and cultural and spiritual practices.
• Assess emergency situations, gather pertinent information, and provide appropriate support.
• Follow mandating reporting and licensing policies and procedures.
• De‑escalate youth in crisis and apply anti‑racist, inclusive, equity‑based, and trauma‑informed care.
• Process intakes and exits for youth, provide orientation to incoming youth, and enter required data for record‑keeping.
• Partner with case managers to support youth case plans and communicate with fellow staff regarding plans, maintaining logs and forms.
• Supervise youth in the program, ensuring safety while holding them accountable to policies, guidelines, and rules.
• Assist, demonstrate, and teach youth household tasks.
• Maintain cleanliness of facilities.
• Provide meals, including grocery shopping, planning, and cooking.
• Arrange appointments, fill prescriptions, and dispense medication for youth.
• Communicate with other providers to ensure youth follow through with commitments.
• Respond to community calls, drop‑ins, and referrals with appropriate information and directions.
• Participate in enrichment activities programming and planning with fellow staff.
• Provide additional information and directions for off‑site services to youth.
• Transport youth to appointments as needed.

• Medical, Dental, and Vision health options with employer contribution*
• 403(b) retirement plan with agency match*
• 21 days PTO accrual in first year*
• 10 agency‑recognized holidays
• Multilingual pay differential opportunities
• Paid training & testing: CPR/first aid, food handler’s permit, blood‑borne pathogens, abuse awareness, TB testing, and additional in‑depth practical trainings
• Benefits available for qualifying part‑time and full‑time employee statuses

• High school diploma/GED or high school equivalency
• Must be 21 years of age or older
• At least 6 months of experience working with youth
• Must attend weekly team meetings and bi‑weekly supervision
• DCYF background clearance
• Acceptable driver’s abstract with no more than 2 violations within last 3 years
• Possess a valid driver’s license, auto insurance, and reliable transportation
• Ability to diffuse escalated youth
• Ability to record and document information on forms as required for case planning and CPS reporting
• Familiarity with local services and ability to access them
• Ability to assess situations and gather pertinent information
• Ability to assess dangerous, emergency situations and access emergency services
• Ability to build rapport with youth and staff
• Ability to maintain professional boundaries with youth
• Ability to assess and prioritize youths’ developmental needs
• Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices
• Commitment to the Agency’s mission, positive youth development model, and trauma‑informed practices

• Effective communication with all internal and external clients
• Ability to hear voices and alarms
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 lbs
• Must have ability to run up and down indoor and outdoor stairwells in case of youth emergency

Hourly wage $21–$23. Additional multilingual pay differential available.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply. We will also provide reasonable accommodation to qualified persons with disabilities upon request.