Customer Experience Manager

Make Your Career Move with Monroe

Position: Customer Experience Manager

Location: Monroe, WI

Job : 2434

# of Openings: 1

At Monroe Truck Equipment, an Aebi Schmidt brand located in Monroe WI, we pride ourselves on innovation, collaboration, and dedication to excellence. As part of the Aebi Schmidt Group, we are committed to delivering superior solutions to our customers as well as providing rewarding career opportunities.

• Foster a customer-first culture that emphasizes responsiveness, accountability, and continuous improvement.
• Monitor team performance and identify opportunities to improve customer satisfaction, efficiency, and service quality.
• Oversee the administration and processing of warranty claims from initiation through resolution.
• Ensure accurate documentation and management of warranty and service records.
• Coordinate service scheduling and repair activities with internal service teams and external service partners.
• Analyze customer feedback, warranty trends, service data, and product quality concerns to identify improvement opportunities.
• Partner with Quality, Operations, Engineering, Sales, and Service teams to resolve customer issues and enhance the customer experience.

• High School Diploma or equivalent required.
• Previous experience in customer service, customer support, warranty administration, service operations, or a related field.
• Prior leadership, supervisory, or team lead experience.
• Strong customer relationship management and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office, including Excel.
• Warranty processing experience.
• Service writing or service coordination experience.

• 401k with Company Match After 90 Days
• Health Insurance 1stof the Month after Hire
• Vision & Dental Insurance 1stof the Month after Hire
• Life & Disability Insurance 1stof the Month after Hire
• Flexible Spending
• Paid Vacation Upon Hire
• Reimbursement for Work Boots and Prescription Safety Glasses
• Holiday Package

We are an Equal Opportunity/Affirmative Action, EOE/M/F/Vet/Disabled

Aebi Schmidt is an Equal Opportunity/Affirmative Action Employer.