Customer Service Representative Monroe, WI

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit organization in Monroe, Wisconsin. This long-term contract opportunity is ideal for someone who enjoys helping others, communicating clearly, and delivering dependable service in a fast-paced call center setting. The person in this role will handle customer inquiries, process orders accurately, and create positive interactions across inbound and outbound communication channels.

Responsibilities:

• Respond to incoming customer calls with professionalism, empathy, and clear communication.
• Place outbound calls as needed to follow up on requests, confirm details, or provide updates.
• Enter orders and service information accurately while maintaining strong attention to detail.
• Resolve customer questions and routine issues by identifying needs and providing timely support.
• Document interactions thoroughly to ensure complete and organized customer records.
• Coordinate with internal teams when necessary to address customer concerns and complete requests.
• Maintain a high standard of service during periods of increased call volume.
• Support operational updates and process-related changes as assigned within daily responsibilities.