Field Service Technician-Network

Overview

At TDS Telecom, connecting people is the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities and create a better world through meaningful connections.

This role will follow a Wednesday–Saturday schedule, working four 10‑hour shifts (8:00 AM–7:00 PM). Additional overtime and on‑call rotation may be required.

• Install, troubleshoot, repair, and maintain telephone equipment and network equipment for new and existing customers.
• Configure, maintain, and repair Key Systems, PBX, Centrex, and other business systems such as fiber terminals, ISPs, ISDN, DSL, T‑1s, and/or DS3s.
• Identify location of defective cable, repair buried, aerial, underground, and/or customer cable, and perform cable fault acceptance tests.
• Locate cable and fiber in response to customer requests and construction needs; operate construction equipment and provide pole‑climbing as required.
• Maintain orderly log of locate requests and perform record‑keeping for cross‑connects, line groups, and network elements.
• Provide exceptional customer service, proactively educate and sell TDS products and services.
• Project‑manage installations and perform related functions as directed by supervisor.

• 1+ year basic technical telecommunications experience or current/prior military service with honorable discharge.
• 6+ months of basic fiber optic and/or copper cable splicing and repair, installation, or switching training.
• Valid driver’s license.
• Ability to travel as needed and work overtime.
• Follow TDS attendance guidelines.

• Successful completion of customer‑specific background check and safety course.
• Availability for on‑call/standby duties and occasional travel.
• Ability to maintain DOT requirements for vehicles with a combined GVRW >10,000 lbs.
• Strong technical understanding of fiber and copper plant installation and troubleshooting.
• Knowledge of telecommunication products and services (e.g., indoor wiring, internet/intranet, bonding & grounding, fiber optic transmission, structured wiring).
• Basic computer skills: databases, trouble/repair/dispatch systems, plant record systems, MS Office.
• Independence, excellent customer service, sales, and communication skills.
• Organizational skills, multitasking, and ability to operate manual‑transmission vehicles.

Associates scheduled 20+ hours per week receive:

• Medical, Dental, and Vision coverage
• Life Insurance and 401(k) plan
• Generous vacation, paid sick leave, seven paid national holidays, one floating holiday
• Paid parental leave (6 weeks after 12 months of employment)
• Adoption & surrogacy assistance
• Employee assistance and wellness programs

Associates working 30+ hours per week also receive:

• Short‑term and long‑term disability
• Company service discounts
• Education assistance and paid volunteer time.

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities across the U.S. With over 50 years of experience, the company builds and expands fiber‑optic networks nationwide.

TDS Telecom is an Equal Employment Opportunity employer and considers all qualified applicants irrespective of protected characteristics.

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on skills, qualifications, experience, location, and role‑specific competencies.

$25.13 /hr – $37.69 /hr.