Teller, Customer Service​/HelpDesk

EOE Statement United Bank is an affirmative action and equal opportunity employer. We consider all qualified applicants without regard to race, color, religious beliefs, sex (including pregnancy), sexual orientation, gender, gender identity, marital status, age, physical or mental disability, genetic information, status as a protected or disabled veteran, national origin, or any other protected characteristic as required by applicable federal, state or local law.

About the Organization United Bank is a growing $1.4 billion community bank operating 24 locations in Southwest Alabama and Northwest Florida that is proud to be a certified Community Development Financial Institution. We offer competitive salary and an exceptional benefit package including BCBS medical, dental, vision, 401k with company match up to 5 1/2%, profit sharing, annual bonus opportunity, and more!

Category:
Customer Service

Tellers are primarily focused on creating outstanding customer interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection and compliance, and personalized value‑added customer discussions and referrals.

• Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards.
• Identifies customer needs and makes appropriate referrals through excellent service efforts.
• Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, and other forms of negotiable items.
• Safeguards the bank’s assets and ensures the security of the working environment while processing transactions accurately.
• Maintains and balances a cash drawer, with extensive cash handling expected.
• Handles customer requests such as service charge questions, account maintenance, or research.
• Maintains a working knowledge of processes, products, and services offered.
• Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency.
• Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy.
• Meets and greets the public in a professional manner that reinforces United Bank’s service standards.
• Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
• Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
• May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure.
• Adheres to professionalism standards to include demeanor, dress, and station orderliness.
• Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
• Any other duties as assigned by Management.

• 6 months cash handling, teller experience or customer service
• Exceptional customer service skills
• Basic computer skills including Microsoft Office and the ability to learn internal technology systems to perform work tasks
• Understanding of basic math concepts and cash counting
• Strong interpersonal and communication skills, both verbal and written
• Professional demeanor and superior problem‑solving skills
• High School Diploma or equivalent

• Associates degree or higher preferred. Concentration in Business preferred
• Experience in maintaining and balancing a cash drawer or vault
• Previous banking experience or product/services referral experience strongly desired

• Excellent communication skills.
• Ability to communicate in person, on the phone, and through electronic channels
• Detail oriented – must be able to process transactions accurately and efficiently
• Ability to manage time and competing…