Telephone Operator - UPMC East
Job in
Monroeville, Allegheny County, Pennsylvania, 15146, USA
Listed on 2026-06-09
Listing for:
UPMC Health System
Full Time
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Call Center / Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Whether you're looking for a collaborative team setting, excellent work-life balance or experience with an industry leader, our Telephone Operator opportunity offers many ways for you to get involved!
UPMC East is currently seeking an organized and detail-minded individual to fill a fulltime Telephone Operator role. This position will be scheduled to work various shifts - including day, evening and overnight. This position will also have rotating weekend/holiday requirements.
UPMC offers a competitive benefits package and the opportunity to continue to grow professionally from both a technical and managerial standpoint.
Candidates will be placed into the appropriate job title/salary grade based on experience and education.
Apply today to see where your career can go!
Purpose:
Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.
Responsibilities:
* May train new operators.
* May be required to do system data entry on request.
* Provide service to multiple answering service clients utilizing individualized protocols.
* Process appropriate emergency code or STAT page.
* Initiate voice pages when required.
* Provide Physician on call information to requesting individuals.
* Use required phrasing at all times when answering telephone calls.
* Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
* Determine callers requirements (extension desired, information requested, etc.) and transfer call.
* Provide status report on any page in progress to the individual requesting the page.
Qualifications:
* High school graduate or equivalent.
* 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
* Must be able to work all shifts, 7 days a week.
* Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Licensure, Certifications, and Clearances:
* Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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