IT Support Analyst
Listed on 2026-05-30
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Title
IT Support Analyst – Plant
Location2724 Peck Rd, Monrovia, CA 91016
Pay Rate$25 - $29 per hour with full benefits
Term Length12 months – with extension
Job DescriptionProvide IT Infrastructure support to plant employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalat quickly and accurately when appropriate.
Responsibilities:
- Provide operational support and maximum uptime for plant related WINTEL & LINUX client desktops, handhelds, laptops, Process PCs, NetPCs, and servers (File/Print, Process, SQL, WTS) including associated OS (NT, W2K, XP, VISTA, WIN7) and software, printers, tethered network switches, routers, firewalls, phone systems, and untethered wireless access points and RF devices.
- Gather/capture client and problem information.
- Make use of technical skills, knowledge database and other ITRC resources to resolve problems and expedite appropriately.
- Assist in the creation/maintenance of documentation.
Assist end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Document, track, and monitor the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.
Microsoft and CompTIA certifications are preferred.
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