On-Site IT Support Analyst
Listed on 2026-05-30
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IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Provide IT support to on-site employees and resources. Gather client and problem information, troubleshoot and resolve when possible, or escalare quickly and accurately when appropriate.
ResponsibilitiesProvide operational support to on-site equipment related to client Desktops, Handheld, Laptops, Process PC's, Net PC's, Servers, associated OS (NT, Windows) and software, printers, tethered network Switches, Routers, Firewalls, Phone systems and untethered Wireless access points.
Gather/Capture client and problem information.
Make use of technical skills, knowledge database and other IT resources to solve problems and expedite escalations appropriately.
Assist end users with hardware and software issues by fielding telephone calls, e‑mail communication, help desk tickets, diagnosing problems and performing troubleshooting activities. Document, track and monitor the problem to facilitate timely resolution.
Relies on established guidelines and instructions to perform daily job functions. Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications. Works under immediate supervision.
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