Case Manager

Job Title:

Housing Case Manager

Reports to:

Transitional Housing Site Supervisor

Schedule:

Monday-Friday (8:00am-4:30pm)

Location:

Los Angeles, CA, Pico-Union, On-site

Status:
Full-Time, 40 hrs/wk, Non-Exempt

Driver Position:
Yes [If yes, see driving policy below]

Salary Range: $24.00/hr

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop‑in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that values community collaboration and has a deep commitment to the wellbeing of youth. If you have the skills, passion, and collaborative spirit, join our growing team.

The Case Manager works out of the Pico-Union Transitional Housing Program serving transitional age youth (TAY) experiencing housing instability. The Case Manager supports youth housing stability and wellness by processing referrals, managing the waitlist, coordinating move‑ins and exits, completing intake and documentation, providing intensive case management, creating service plans, connecting youth to resources, assisting with budgeting, benefits, and employment, and ensuring health and safety through crisis intervention and risk assessment.

• Process incoming referrals and screen for eligibility and manage referrals waitlist
• Coordinate and assist with youth move‑ins, and exit and sustainability planning
• Complete intake and other program documentation requirements, ensuring that charts meet quality assurance standards
• Utilize culturally‑relevant active listening and motivational interviewing skills with participants to identify possible supports in their network
• Ensure that youth receive a Next Step Tool assessment
• Work with youth to create a housing and service plan and provide intensive case management services to support youth
• Meet with youth on a weekly basis to ensure they are progressing towards plan goals
• Connect youth resources to address their basic, physical, economic and psychosocial needs and follow‑up to ensure the participant successfully accesses and initially retains housing
• Provide housing navigation, as needed, to connect youth to housing resources
• Ensure health and safety of youth including crisis intervention, risk assessment and safety planning
• Ensure services are documented (e.g. face to face, phone and collateral contacts) in all relevant databases in a timely and thorough manner
• Work with participants on budgeting, connecting to benefits, employment and determining what level of assistance is necessary to be stably housed
• Participate in trainings, meetings, and technical assistance such as learning collaboratives
• Other duties as assigned to support the mission of the organization

• Bachelor’s degree in social work, psychology, or any related field is preferred
  .
• 1-2 years of experience in case management, counseling, or related experience; or in place of a degree.
• 2+ years of experience providing direct services to high‑risk transition age youth is preferred
  .
• Working knowledge of child and adolescent social, emotional, and cognitive development, trauma informed care, and harm reduction service models
• Work within legal and ethical guidelines
• Flexibility with schedule based on program needs
• Commitment and passion for the mission, vision, values and culture of SPY
• A self‑starter who is prepared to drive innovative solutions
• Excellent communication and organizational skills
• An ability to work in a fast paced environment that requires effective collaboration
• A valid California driver’s license, auto insurance, and the ability to transport youth
• Proficient in Microsoft Office and Google Drive
• Cultural humility

• Prolonged periods of sitting at a desk and working on a computer.
• Changes in the environment, such as the office or outdoors.
• Physical effort/lifting - up to 15-20 pounds at…