Partner Success Operations Specialist

Position: FreeWill Partner Success Operations Specialist
Empower nonprofits as a Partner Success Operations Specialist s part-time role focuses on optimizing partner onboarding and ensuring excellent customer success operations remotely.

With a commitment of 20-25 hours a week, you'll work closely with various partners, enhancing their experiences through effective operational strategies. We seek individuals with a detail-oriented and proactive approach who are passionate about solving challenges in a supportive environment. Your contributions will drive Free Will's mission to assist nonprofits worldwide.

Key Responsibilities:

• Oversee Partner Success processes for accurate and timely execution

• Address partner configuration updates and urgent issues

• Implement workflow automations using Churn Zero

• Foster effective project management for large partners

• Create and maintain process and training documentation

Requirements:

• 3+ years in customer success operations with SaaS companies

• Demonstrated analytical thinking and problem-solving abilities

• Quick adaptability to new tools and systems

• Strong communication skills, written and spoken

• Competence in remote collaboration tools

Utilize your strengths in customer success to impact nonprofits positively through Free Will.
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