UX and Web Design Associate

The UX and Web Properties Associate is responsible for supporting the design and product teams in creating user-friendly web and digital products and properties. They are also responsible for user research and testing, documentation of user journeys and creating interaction models to guide development.

This position is also responsible for creating visual elements for digital products and web properties to ensure they are intuitive, engaging, and functional. This position must have a solid understanding of user-experience design fundamentals, such as rules of typography and data visualization techniques.

The UX and Web Properties Design Associate takes an empathetic design approach and works closely with developers, advertisers and others to translate product briefs and requirements into human-centered design through detailed user flows, wireframes, and screens.

This position is responsible for ensuring the digital interface for web properties are designed for accessibility and usable by everyone, including people with permanent, temporary and/or situational disabilities.

UX and Web Properties Design Associate is responsible for core web properties administrative functions, including, but not limited to maintenance, content updates, performance optimization and collaboration with developers, content creators, advertising and sales to implement new features, user access, improve user experience and achieve sales and marketing goals.

They will use and or administer a wide-range of UX/UI and cloud-based CRM platforms.

There is no remote or hybrid option for this position. Requires regular face-to-face meetings and interactions and serves as the on-site web properties liaison, including being a member of the team that supports domain hosting.

• Works closely with others to design, test and implement new or revised web properties ensuring it is user-friendly.
• Clearly define the user-experience need through problem definition by discussing the project with relevant stakeholders.
• Conducts user research, create wireframes, develop prototypes, and conduct usability testing to improve user experience; conduct competitor and product feature analysis.
• Develops user and task flow and fidelity wireframes.
• Prototypes the wireframes, including clickable end-to-end mock-ups for testing.
• Maintains program and product brand integrity.

• Develops and ensures visual language through icons, illustration and photo treatment.
• Applies visual hierarchy, balance, contrast and layout principles to enhance usability.
• Able to present complex data in clear, action and user-friendly visual formats.
• Applies rules of typography to enhance readability and user experience.
• Conducts user interviews, usability testing and analyzes data to inform design improvement iterations.

• Design intuitive, frictionless navigation paths that map out the steps a user takes that anticipate their needs and reduce the cognitive load for decision-making.
• Conducts user interviews, survey and usability testing to understand user frustrations and motivations; develops personas that represent the user’s emotions, needs, goals and pain points to remove friction and ensure a seamless, supportive experience.
• Developed detailed, interactive mockup to show how a user interacts with the web property to ensure the interface is accessible and supportive.
• Actively observe users to identify pain points and use the feedback to make recommendations for design improvement.
• Ensures the web property design meets legal compliance for accessibility and is empathetic to the needs of users with disabilities.

• Configures Zoom settings for all institutes and webinars and provides real-time troubleshooting for each virtual institute.
• Ensures the Zoom lobby and waiting room is well-organized and managed and optimized with video and images for marketing and helping participants to see the full range of services, curriculum and retail products available to them.
• Supports the presenters in providing any assistance they need in managing the Zoom institutes or classes.
• Sets up classes in the Virtual Institutes, assigns presenter to virtual room; updates and communicates changes to the room assignments as required.
• Develops a keen and growing understanding of Zoom platform in order to enhance the experience for the participants and presenter.
• Works with supervisor and designer to gather digital assets for virtual events and collaborates with the AI team to develop and then implement the Zoom advertising calendar for updating the lobby and waiting room advertising plan.

• Works closely with website administration to perform basic site maintenance.
• Identifies and resolves errors, incomplete descriptions, broken links, and database issues or other concerns that may…