Motor Vehicle Clerk

Madison County’s Motor Vehicle Department provides licensing, registration, and title services to county residents. The Department registers and titles cars, trucks, snowmobiles, boats, motorcycles, trailers, and motorhomes.

The Motor Vehicle Clerk is responsible for providing licensing, registration, and title services to County residents according to departmental policies and applicable laws. Duties include assisting the public, in person and over the phone, with the motor vehicle registration and licensing process and providing information on various topics related to licensing and registration, such as title application procedures and registration requirements to assist the public in complying with motor vehicle regulations and laws.

• Assist customers with the motor vehicle title and registration process by assessing their needs and explaining applicable requirements; direct customers to fill out necessary paperwork, check for completeness and accuracy.
• Investigate customer backgrounds by searching appropriate databases to ensure there are no circumstances prohibiting them from attaining a particular license or registration; respond to complaints and explain statutes and policies.
• Verify accuracy and completeness of customer paperwork such as title, supporting documents, loan contracts, proof of insurance, and ensure all specific requirements are satisfied by reviewing paperwork; identify missing information and documents and explain deficiencies.
• Identify problems in required documentation, based on application of established policies and, when necessary, contact appropriate parties to correct problems, return paperwork, or refer complex problems to supervisor.
• Assign plate numbers and registration information for tax exempt vehicles (county, churches, city); handle Form 2290-Federal Highway Use tax, complete paperwork for Military, handicapped, ham radio, fire‑fighter, professional exempt plates, non‑profit organizational plates, and process incoming mail daily; enter all registration and title information into computer accurately and logged/filed according to procedure.
• Process completed applications and issue motor vehicle titles and licenses at the service counter according to department policies and applicable laws; calculate and collect appropriate fees; verify collected amount with receipt and reconcile cash drawer.
• Communicate with public, dealerships, finance companies, and banks regarding title application procedures, license plate renewals, and other motor vehicle issues; write and send correspondence explaining fees, reasons for rejection of documentation, policies and procedures.
• Maintain records for inventory of license plates, verification stickers, forms used, and any related office filing/inventory procedures.
• Provide guidance to new administrative clerks by demonstrating and assisting with licensing and registration processes, answering questions, and resolving routine problems.

High school diploma or GED and one (1) year of experience in cashiering, general office work, and customer service, or equivalent post‑secondary courses plus one year of data entry and computer operations or related work.

• Knowledge of state and county motor vehicle licensing and registration laws; principles and practices of customer service; fee calculation, application of fees, definition of fees, taxable value, weight, and ability to explain these to customers with differing knowledge bases.
• Ability to use various databases, software, and computer systems; strong customer service and records‑maintenance skills.
• Effective verbal and written communication; accurate cashier transactions; ability to calculate and collect taxes and fees; reference to Polk and Peck Books, Blue Books, Registration and Title Manuals; problem‑solving with customers.

Madison County is an Equal Employment Opportunity employer.

• Full‑time employees (30‑40 hours/week) receive a complete benefits package: health care, dental, vision, retirement, flexible spending accounts, health savings account, employer‑paid life insurance, optional additional life insurance, AFLAC options, employee assistance program, holidays, vacation, sick leave and bereavement.
• Part‑time employees (20‑30 hours/week) receive benefits on a pro‑rated basis.
• Short‑term employees are not eligible for benefits other than optional retirement.

For more information, contact Human Resources at HR or .