Sales & Operations Coordinator

Join RMC - Elevate Destination Experiences, Expand Your Horizon

Location: On-site in location - not remote - Big Sky, MT

Reports to: General Manager

About RMC:

At RMC, we transform ordinary events into extraordinary experiences. As a premier Destination Management Company (DMC), we pride ourselves on delivering exceptional services across diverse destinations. We are a proud Fortune 5000 company as well as winner of the global Stevie Award for Great Employers. Our commitment to innovation, excellence, and client satisfaction sets us apart.

Are you passionate about event planning, client experience, and operational excellence in the dynamic world of destination management? We are seeking an enthusiastic and detail-oriented professional to join our team as a Sales & Operations Coordinator. This role offers a unique opportunity to gain practical experience in both sales and operations within RMC, providing a pathway for career progression in the destination management industry.

• General Office Duties: Assist both Sales and Operations teams with day-to-day tasks, including ordering supplies, managing maintenance requests, and scheduling.
• Event Assistance: Support events by assisting on-site as needed, ensuring smooth execution and client satisfaction.
• Mail and Errands: Handle mail distribution and perform office-related errands as directed.
• Timecard Approval: Approve timecards for the event staff.
• Site Tours: Assist Sales and Operations Managers with site tours and preparation, ensuring all details are managed effectively.
• Billing Support: Aid Operations Managers with final billing processes and gathering final invoices from vendors.
• Check Requests: Manage check requests and billing for programs as directed.
• Coordination: Work closely with Sales and Operations Managers during turnover, assisting with program elements that need contracts, re-confirming holds, and managing guarantees.
• Relationship Management: Foster strong relationships with clients and vendors, ensuring satisfaction and successful collaborations.
• Communication: Assist in developing and maintaining effective communication with all stakeholders, providing support where needed.

Education & Experience:

• Bachelor’s degree from an accredited college or university in General Studies, Management, Hospitality, or a related field. Equivalent combinations of education and experience will be considered.
• A minimum of one to three years of hospitality or general administration experience. Previous experience in the DMC industry is preferred.

• Strong analytical, organizational, and problem-solving skills.
• Detail-oriented with excellent time management abilities.
• Effective oral and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and various web-based applications.
• Ability to type 40-60 words per minute.
• Valid driver’s license and reliable transportation.

• Initiative and Problem-Solving: Ability to proactively address and resolve issues.
• Communication: Clear and professional communicator, adept at negotiation and relationship management.
• Technical Proficiency: Advanced computer skills, including the use of smartphones and cloud-based systems.
• Creativity and Innovation: Ability to think creatively and suggest improvements to streamline processes.

• Ability to perform physical activities such as climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, and lifting up to 25 pounds unaided.