Global Customer Support Executive Job Power Montana USA,Business

Location: Power

Purpose Of The Role

Purpose Of

The Role

The Global Customer Support Executive will act as first line Customer Support for a global pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across global clients. You will be responsible for achieving Quarterly Customer Satisfaction targets, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively.

Key

Tasks / Responsibilities

Responding to queries, both internal and external, within agreed business SLA’s. These will be across chat, email or other online communication channels
Developing a comprehensive understanding of the core NIQ Brandbank service, as well as any additional “value-add” services, to ensure you can service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise. This includes but is not limited to;
Product Library, Shopper Experience Platform, Business Operational Processes, Retailer Requested Products, Integration Solutions, eCommerce Insights, Merchandising Exchange, PowerBI, Salesforce
Scheduling product deliveries around our workflow capacity, dealing with operational queries, and supporting our operations team to ensure we deliver a satisfactory level of service in all instances
Working with the Account Managers team to ensure our portfolio of the accounts is receiving a first-class level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate
Regular reporting according to customer & business needs. This includes but is not limited to; product status reports, performance against business metrics at supplier level, usage of our service over a period of time
Downloading and managing the reports and data analysis

Qualifications

Fluent English language
Experience in a Customer Support role, ideally in a Business-to-Business environment and/ or experience with data analysis is a plus
Demonstrable ability to perform against multiple business KPI’s, particularly inclusive of Customer Satisfaction
Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment
Highly organized, driven, with good time management skills and a logical approach
Able to prioritize workload, and excellent attention to detail
Excellent communication skills, both written and verbal

Other

Relevant professional, ethical and health and safety standards apply to this role.
You may be asked to undertake additional duties to those above, either on a temporary or permanent basis, which the Company reasonably believes you can carry out, or for which you will be trained
Working hours for this role are 10:00 - 19:00 (PKT)

We Offer

Medical Insurance:
Individual, spouse, and children coverage.
Life Insurance: individual.
Mobile Allowance:
According to Band.
Bonus/ Commission: according to Level/ Function.
All managers and above cadres at NIQ Pakistan are entitled to fuel cards.
Provident Fund.
EAP

Our Benefits

Flexible working environment
Volunteer time off
Linked In Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion.

Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were…