Customer Sales Representative

• Understand brands and business objectives

• Respond to multi-channel contacts from Customers that meets their expectations and ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards

• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department

• Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures

• Respond to any technical, account related and promotional questions

• Complete accurate records of interactions and accounts, maintaining a detailed customer data base

• Identify areas and provide feedback where improvements could be made to enhance the customer experience.

• Experience in a Call Centre or a related field

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

• Knowledge of management principles and familiarity with company products, services, and policies.

• Decisiveness and attention to detail.

• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

• Polite, professional phone voice.

• Fluency in English is essential.