Member Service Representative Feed and Grain

Location: Westby

Premier Cooperative is looking for a Member Service Representative (MSR) to support our Westby Feed & Grain location. This role is a key position responsible for customer service, administrative support, and grain receiving operations, ensuring accurate transactions and a positive member experience.

Key Responsibilities Customer Service Provide excellent service to patrons in person and over the phone

Assist customers with orders, questions, and transactions

Build strong relationships with members and promote cooperative services

Communicate effectively with team members to ensure smooth operations

Administrative & Office Support Accurately enter transactions, invoices, and customer records

Maintain organized filing systems and documentation

Support grain accounting, contracts, and reporting processes

Assist with feed order entry, tickets, and coordination as needed

Safety & Compliance Follow all OSHA, DOT, and company safety policies

Maintain a clean, organized, and safe work environment

Support compliance with grain handling and recordkeeping requirements

Team Support Assist feed, grain, and other location operations as needed

Provide support during peak seasons, including extended hours during harvest

Perform additional duties as assigned by management

Grain Receiving Receive inbound grain deliveries and assist with daily grain operations

Operate truck scale and ensure accurate scale tickets and documentation

Verify grain quality, weights, and required information at intake

Coordinate grain flow with operations team during busy periods (especially harvest)
Maintain accurate grain records, contracts, and inventory tracking

Ensure compliance with all state and company grain handling regulations

Qualifications

Previous ag, grain, or office experience preferred

Ability to operate or learn grain scale systems and software

Strong attention to detail and accuracy

Excellent customer service and communication skills

Ability to work in a fast-paced, team-oriented environment

Willingness to work extended hours during peak seasons

Physical & Work Environment Ability to lift up to 50 lbs and remain on feet for extended periods

Work environment includes office and grain facility exposure (dust, noise, weather conditions)
Why Join Premier Cooperative?

Strong team environment rooted in local agriculture

Opportunity to grow within feed and grain operations

Competitive pay and benefits
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