Customer Service Representative

Service Center Raleigh – Paragon

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but are not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

• Immediately eligible for medical, dental and vision benefits
• Industry comparable pay – paid weekly and eligible for overtime
• Paid vacation & holidays – begin accruing day 1
• Career growth opportunities – we promote from within
• A career for life – hands-on experience within a production shop

• 1+ year of experience within a customer-facing environment

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, e.g., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Provide personable, friendly customer service to internal and external customers
• Work in a collaborative environment

Caliber is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires and requires that applicants be eligible to work in the U.S. with no restrictions.