Customer Care Call Center Customer Care Specialist Inbound Inter

Call Center Customer Service Representative

This is a great opportunity to learn Medicaid member support and the medical eligibility and claims process! Using a computerized system, responds to member inquiries in a call center environment using standard scripts and procedures. Gathers information, assesses caller needs, research and resolves inquiries and documents calls. Provides clear and concise information regarding member eligibility status, passport provider change and member benefits.

Follows documented policies and procedures including call handling and escalations. Overall acts as an advocate for the Medicaid members to ensure their needs are met.

Requested

Skills:

Positive and energetic attitude. Ability to communicate clearly and confidently. Ability to multi-task and manage time effectively. Attention to detail, grammar, and spelling accuracy.

Preferred Experience:

One year of medical insurance or medical office experience. Computer system experience with data entry and database documentation knowledge. Call center or professional office experience.