Technical Customer Support

Responsibilities

• Initiate new customer set up and portal access
• Monitor set up process and address delays to ensure safety and compliance requirements are completed
• Initiate account changes (bank account, address, etc.) as needed
• Provide customer information on how to do business with CHS and utilize digital tools
• Provide customers with posted bids and price sheet quotes
• Work with customers to ensure contract policy is followed
• Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status
• Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality
• Review contract details provided by sales team to ensure accuracy
• Compile and distribute relevant reports for stakeholders

• 1+ years of experience in Customer Service and Technical Support
• High School diploma or GED
• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and Power Point
• Ability to work extended hours to meet business demands
• Ability to read, write and communicate in Spanish, preferred