Mountain Access Concierge Winter '26 - '27

Mountain Access Concierge Winter '26 - '27

Seasonal Full Time YC Yellowstone Club Operations, Big Sky, MT, US

5 days ago Requisition

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Member Services department is currently seeking candidates for a Concierge for the Winter 2026 - 2027 Season! Our Winter employment months are November through April.

The primary function of the Mountain Access team is to combine the best of access management, guest tracking, front desk, and guest services to ensure Members and guests enjoy a seamless visit to YC and a successful on-mountain experience.

Starting at $19.25/hour plus service charges

Major Responsibilities:

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to on-property visitors at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property-wide procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable and respectful working relationship with all company employees in orderto foster and promote a positive working environment.

Essential Job Functions:

• Learn and understand the software systems for the Member database, ski passes, and vehicle cards.
• Gather and manage Member and guest visit information, review for deficiencies or errors, correct any incompatibilities, update Member database, and create access cards.
• Understand and effectively complete guest registration requirements.
• Manage registrants and visit data within the Access Dashboard.
• Answer and address Member, guest, prospect, and interdepartmental inquiries by email and telephone.
• Initiate interaction with Members, guests, and prospective Members to obtain and disperse information.

Other

Duties and Responsibilities:

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, and co-workers with professionalism and respect at all times.
• Maintain privacy of Members and Club visitor sat all times.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with teammates, supervisors,and managers.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work…