Outdoor Pursuits Reservations Coordinator - Winter 2026​/2027

Reservations Coordinator

Yellowstone Club's Outdoor Pursuits department is currently seeking candidates for a Reservations Coordinator for the upcoming Winter season! Our Winter employment months are November
- April.

The purpose of the Reservations Coordinator is to assist, provide information, and book Outdoor Pursuits activity inquiries from Members and guests through all forms of communication.

Essential Job Functions

• Field activity questions through phone calls, emails, texts, and drop-ins.
• Process reservations by phone, email, text, and drop-in.
• Receive, relay, and confirm all Outdoor Pursuits and off-property activity reservations.
• Work closely with Outdoor Pursuits Managers/Supervisors and other departments on providing effective communication, planning, and organization to ensure all activity needs are met.
• Promote Outdoor Pursuits activities to Members and guests.
• Maintain knowledge of services and activities. Know the status, rates, and benefits of all services.
• Communicate reservations to necessary departments.
• Perform opening and closing duties as necessary.
• Be the initial point of contact of all Outdoor Pursuits inquiries and activities reservations.
• Manage daily reservation system from inquiry to confirmation, including alterations to itineraries.

Other Duties and Responsibilities

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members and guests at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Assist other departments as necessary during busy periods

Pay

• Compensation for this role generally ranges from $20.00-$22.00 per hour, including service charges.

Experience/Education Required

• One to two years of customer service related experience
• Proficiency in the Microsoft Office suite of programs
• High school diploma, GED or vocational training or job-related course work required

Experience/Education Preferred

• One year of experience with a reservations system
• Proven experience using communication and organizational skills to accomplish goals
• Formal training at vocational schools, colleges or universities recognized
• Similar combination of education and experience
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminology.

The position offered is a seasonal position located in Big Sky, Montana.

Yellowstone Club offers great benefits including:

• Free transportation to and from Bozeman
• Complimentary shift meals
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Gallatin Gateway
• Discounts to over 1000 retailers through ADP Life Mart and Expert Voice
• End of season employee appreciation day and retail sale
• Access to Employee Store in Bozeman
• Participate in Hike, Mountain Bike, and Disc Golf Employee Days