Spa Supervisor Winter '26 - '27

Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Health & Wellness department is currently seeking candidates for a Spa Supervisor for the upcoming Winter season! Our Winter employment months are November - April.

The purpose of the Spa Supervisor is to provide professional, efficient, friendly and happy service for our Members and guests of Yellowstone Club, eventually enhancing, creating and realizing all revenue and profit opportunities. As well as support the management team through recruiting, training, motivating and leading the spa concierge and spa attendant personnel.

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team Members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team Members to foster and promote a positive working environment.

• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
• Uphold and ensure gracious front desk procedures in the booking and handling of customers.
• Responsible for being knowledgeable in regards to all spa services, pricing, and other services provided by YC Spa, Salon & Fitness
• Professionally exhibit proper telephone etiquette with guests in compliance with the terminology dictated by the spa management.
• Enthusiastically serve guests in a timely manner, while implementing proper service standards.
• Practice all sanitation and safety guidelines provided by both the Department of Health and the spa.
• Proactively maintain cleanliness standards in all areas of the Spa, Salon, Retail & Fitness.
• Professionally take and confirm reservations for all services and treatments offered at the spa.
• Answer all incoming calls in an efficient and friendly manner. Consistently provide guests with the requested information concerning their needs.
• Possess an ability to effectively sell and upsell.
• Efficiently process all incoming reservations received
• Promptly mail all literature requests and confirmations.
• Reply to inquiries and requests via website and administrative messages.

• Provide support to the Spa Management team through excellent communication and business analysis.
• Assist in developing procedures for accurate inventory control and monitoring Spa guest supplies.
• Implement opportunities for managing operational costs and boosting the bottom line.

• Assist in developing and maintaining gracious and efficient Spa Front Desk and Reservations procedures, with proactive anticipation of guest and Member needs.
• Assist in effectively providing product/service knowledge to the staff with training and trend presentations to maximize the guest experience.
• Involve, engage and motivate the YC Club employee to proactively sell and recommend the Spa.
• Consistently develop dynamic practices and grow sales through training, tools and monitoring.
• Ensure the Spa, Salon, Retail and Fitness Center are always staged for maximum buyer impact.

• Anticipate, identify and ensure customer needs are being met in the best possible way.
• Assist the Spa Manager in monitoring customer…