RECEPTIONIST​/TELLER

Receptionist/Teller

Join our Great Falls Downtown Office as a Receptionist/Teller. Excellent opportunity to get your foot in the door with a Montana company dedicated to our local communities.

Our people, philosophy and the way we do business have positioned Stockman Bank as Montana's premier financial center for business leaders, agriculture operators, commercial developers and real estate owners. We are a Montana-born company, built on western values, focused on creating long-standing relationships through integrity, expertise and results. Our offices are locally managed and community-oriented, allowing us to best serve our customers.

Our workforce is well trained and competent and our work environment encourages productivity, personal growth and job satisfaction.

Responsible for extensive customer contact that includes processing customer transactions and sales of additional Bank products while maintaining protection of Bank assets. This position is the front line with regard to New Accounts and Customer Service. It requires extensive product knowledge to support frequent customer contact in the development of new business through the servicing of requests, calling on existing customers, identification and calling on potential customers and representing the Bank in community activities.

Note:

Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.

Basic Qualifications:

• High School diploma or equivalency.
• Good interpersonal/team skills with ability to develop effective working relationships.
• Strong commitment to providing exceptional customer service.
• Previous personal/computer experience.
• Ten key proficiency

This position is responsible for extensive customer contact providing broad-based banking products. In addition to handling customer transactions, they will make recommendations of additional products and referrals to the customers as well as leads to the Bank officer while maintaining protection of the Bank assets. Must maintain extensive knowledge of products, services, marketing plans and regulations will cross-sell other Bank services and relay customer comments to the Teller Supervisor while preparing and ensuring completion of paperwork relating to multiple customer sales and service.

Customers will be served in a pleasant and professional manner. Must have knowledge of products and prices of competitors.

Customer Service Representative (CSR):

• Administrative Functions:
• Greet and direct customers.
• Assist customers with general account information.
• Assist with answering incoming calls.
• Monitor and direct lobby traffic.
• New Account/Sales/Service:
• Maintain an extensive knowledge of deposits, loan and non-deposit services by studying product information, bulletins, regulations and updates. Attend periodic training sessions and stay abreast of new procedures, marketing techniques, rules and regulations.
• Sell multiple financial products and services to new and existing customers by assessing customer needs and determining which financial services can best satisfy those needs. Products include all deposit products and related service products.
• Spot sales opportunities and cross sell other Bank services as they arise. Refer business consistently.
• Open new accounts as needed
• Sales/Public Relations:
  Teller/ Receptionist:
• Promote the improvement of Stockman Bank through quality customer service, promotion of products professionalism in conduct and diligent work ethic.
• Greet all customers pleasantly and make them feel welcome and comfortable.
• Handles transactions quickly and professionally.
• Effectively handle customer questions and problems.
• Use effective listening and observing skills to help identify and resolve customer needs.
• Spot sales opportunities and refer business consistently.
• Cross-sell other services whenever the opportunity arises.
• Keep up to date on pricing and products.
• Relay customer comments and or complaints to the Operations Officer immediately.
• Teller:
• Operational Functions:
• Perform basic…