Reservationist

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Year Round Full Time Clerical Greenough, MT, US

Paws Up is seeking a Reservationist to add to our team. The role of the Reservationist is to sell the amenities that Paws Up offers and convert inquiries into booking while assisting in cultivating a fulfilling and memorable guest experience.

This position follows a hybrid work schedule. Team members are expected to work two days per week on property, with the remaining workdays eligible to be performed remotely.

• Monthly Bonus Potential
• 401K with Employer Match
• Paid Time Off – 9 Floating Holidays and 15 Personal Days
• Career Development and Advancement Opportunities
• Life Insurance, Long Term, and Short-Term Disability
• Employee Assistance Program (5 free counseling sessions)
• Referral Bonus Program (Get paid $250 to recruit)
• Carpool Reimbursement ($5-$20/Day)
• Employee Discounts on Merchandise (30% on select items in our retail store)
• Employee Lunch Provided

• Present a professional and courteous demeanor on the phone, in person, on the Live Chat and through email;
  Email correspondence is handled with proper grammar.
• Respond to emails, phone calls, and inquiries promptly.
• Ensure all resort and reservation information is accurately communicated to the guest.
• Maintain up-to-date awareness of Resort information and amenities.
Act as liaison between the guest and departments on guest inquiries prior to arrival, ensuring follow through, completion, and resolve.
• Enter booking information accurately into the Resort system and update as needed.
• Maintain a clean and clear work environment while staying organized and efficient.
• Ensure confidentiality of guests before and throughout their stay.
• Maintain a high level of attention to detail at all times.
• Complete all Reservations tasks and projects as assigned.
• Follow and complete daily department checklists.
• Assist management with reports or projects as needed.

• High school diploma, GED or vocational training or job-related course work, preferred college degree
• 1+ years’ experience in a sales, reservations, administrative or customer service position
• Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day.
• Adaptable to high volume workload during peak seasons
• Has a friendly and professional manner under periods of high demands and with guest, team members, and management
• Valid State Driver’s License with two years driving experience.

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.