Rental Technician Winter

Seasonal Full Time YC Yellowstone Club Operations, Big Sky, MT, US

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20 days ago Requisition

Salary Range: $20.00 To $24.00 Hourly

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18‑hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Retail & Rental department is currently seeking candidates for a Rental Technician for the upcoming Winter season! Our Winter employment months are November through April.

The purpose of the Rental Technician is to prepare Yellowstone Club’s Members and guests for activities on property by outfitting them with the proper equipment.

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

• Provide accurate and timely information regarding rental shop services.
• Charge the appropriate Member account for services rendered and rental equipment.
• Interface with other departments in order to meet Member, guest, and prospective Member requests.
• Answer Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Keep detailed records of Member preferences and requests.
• Ensure proper selection, fitting and selling of a variety of winter and summer sports equipment and accessories.

• Provide a positive atmosphere in the rental shop for Members, guests, and employees.
• Understand and communicate the rental equipment packages and features to ensure the best match, ensuring all equipment is returned efficiently and properly in the rental system.
• Provide consistent exceptional customer service.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co‑workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat…