Student Care Advisor

Company Description About American University of the Caribbean School of Medicine Founded in 1978, American University of the Caribbean School of Medicine (AUC School of Medicine) has more than 8,500 graduates and is one of the oldest medical schools in the Caribbean. Dedicated to developing practice-ready physicians with a lifelong commitment to patient-centered care, AUC embraces collaboration, inclusion and community service.

With campuses in Sint Maarten and the U.K., affiliated teaching hospitals in the U.S. and the U.K. and internationally recognized faculty, AUC has a medical education program designed for today’s globally minded physician. AUC’s Medical Doctorate program is accredited by the Accreditation Commission on Colleges of Medicine. Visit aucmed.edu for more information, and follow AUC on Instagram , Facebook and Linked In .

The Student Care Advisor (SCA) supports the student life cycle, providing first point of contact and relational support to their assigned students. They will be able to provide pro-active care during transitions times, and during the ongoing semester. In addition, they will provide tier 1 service in functional areas including but not limited to academic policy and advising, registration and academic records, student finance, student insurance, as well as compliance tracking for health and immigration documentation.

SCA will engage and participate in the design of student development, engagement programming supporting the learning communities and campus experience. The SCA provides excellent care and service to students and works to help assist in the resolution of student issues/problems to promote student retention and overall success.

Conducts and supports programing for proactive student outreach Develops a supportive relationship with the student centered on care and advocacy with collaboration with AUC and Covista Med teams (including but not limited to the AUC learning communities, faculty, Student Affairs, and SOCOE). Responds to student outreach, inquires and utilizes various methods to communicate and follow up with students with a commitment to student care and providing a high quality student experience.

Assist students with general, level-one concerns related to all areas within student experience area and serve as backup when primary staff are unavailable. Provide support to students who are experiencing an escalated or crisis situations (such as injury, hospitalization, or grieving) which may include hospital visits, check-ins/ well check calls. Collaborates and escalates students to AUC teams as appropriate for additional assistance (including but not limited to AUC CARE and Wellness teams).

Provides information regarding resolution to students and other university staff involved in handling the student's issue to ensure closing the loop. Supports the collection, review, and processing of student visa documents and health document compliance Supports students with tier 1 immigration needs for St. Maarten and the US. Escalating to the immigration Office as needed. Participates in student activities, including but not limited to answering inquiries for information, participating in prospective student visitation and new student orientations, and contributing to career development activities Contribute to the updates for the AUC student resources including the Student Timeline, Student Handbook, FAQs, and student communications;

recommend, implement, and where applicable enforce policies and procedures as they relate to the student experience and environment. Become familiar with and assist with student emergency evacuation protocols. Assist in the implementation, of programs designed to improve student success and satisfaction, and build an understanding of the resources, polices, and support associated with medical science through clinical sciences Key metrics include student retention, student satisfaction/ NPS.

Ensure colleagues and…