Cashier​/Host-LP

Cashier / Floor Attendant

Status:
Part Time

Department:
Casino

Reports To:

Lead Cashier

The Cashier / Floor Attendant is responsible for providing a high level of fast friendly service to patrons and employees, while conducting accurate transactions in the Casino. Serve customers coffee, pop or water. Must clean on a regular schedule throughout shift.

• Represents Glacier Lil' Peaks Casino in the most positive manner with internal and external guests to satisfy customer service expectations.
• Assists and maintains a comfortable and positive environment for all guests that enter the facility, as well as other employees.
• Responsible for handling Player's Club enrollment, account balance inquiries and explanation of programs and events.
• Responsible for data entry of new Player's Club enrollees.
• Maintain security and accountability of company funds located in the cage during a shift.
• Opens, maintains, safeguards and closes a bank during an assigned shift.
• Prepares reports and paperwork needed to satisfy tax requirements, IRS regulations and title 31.
• Fill all required documents completely and accurately with legible print.
• Follow established house rules, procedures, and internal control policies.
• Assists in the training of new team members.
• Greets guests with professionalism and a friendly smile.
• Assists customers with monetary and informational needs.
• Responsible for the general maintenance and repairs such as bill acceptors, thermal and laser printers on gaming machines.
• Ensure maximum performance and reduce machine downtime by regularly servicing machine and calling Gaming machine techs.
• Trouble shoot for customers, educate customers in game functionality and pay tables.
• Perform jackpot and fill procedures.
• Properly document repair and maintenance logs.
• Ensures all public areas of the casino are ready for operation by thoroughly cleaning, dusting and vacuuming all surfaces.
• Provides guests and fellow employee's assistance, instructions and/or guidelines.
• Transports trash to proper disposal area every morning.
• Maintains a professional appearance and attitude.
• Attends required department meetings and trainings.
• Conduct guest s and observes suspicious behavior reports this to the supervisor or security.
• Notifies surveillance when there is a jackpot.
• Must have continual communication with security on duty.
• Addressing customer complaints and resolving problems.
• Gives change and serves non-alcoholic beverages to customers who are playing our machines.
• Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests.
• Upholds Glacier Peaks' Mission statement in all aspects of the position, by providing guests with an exciting and rewarding entertainment experience, through exceptional customer service and hospitality.
• Clean daily; work stations, slot machines, chairs and all other areas.
• Follow dress code (clean black dress pants-no jeans, clean ironed tan shirt that is purchased at Siyeh HR department, black shoes) and proper clock in procedures.
• Performs any other duties that may be assigned from time to time.

· High School Diploma or equivalent.

· Six to twelve (6-12) months cash handling experience.

· Must possess basic math and computer skills.

· Ability to maintain effective working relationships with co-workers and the public.

· Ability to communicate effectively, both verbally and in writing.

· Ability to work on a flexible shift schedule.

· Ability to exercise initiative, sound judgment, logic and problem solving skills.

· Must be able to stand for long periods of time.

· Must be able to lift and carry up to fifty (50) pounds.

· Must be reliable (good attendance and punctuality), organized, flexible, and possess excellent time management skills.

· Pre-employment drug testing with applicants receiving an offer of conditional employment.

· Must be able to obtain a Blackfeet Tribal Gaming license.

Requirements:

· Experience with data entry and data management.

· Attention to detail and accuracy required.

· Must possess a high level of integrity, and ability to maintain confidential information.