Bartender And Casino Attendant

Job Details

Job Location:

Conrad Bar & Casino - Conrad, MT JOB SUMMARY

The Bartender/Casino Attendant serves as a primary point of contact for customers and plays a key role in creating a positive and welcoming experience. This position is responsible for providing excellent customer service, preparing and serving beverages, operating gaming machines in accordance with applicable regulations, handling cash transactions accurately, and maintaining a clean, safe, and professional environment.

The successful candidate demonstrates honesty, integrity, professionalism, attention to detail, and a commitment to Mountain View Co-op's values and customer service standards. This position may require working evenings, weekends, holidays, and varying shifts based on business needs.

Reportsto the Location Manager or other management personnel as designated by the Company.

• Provide exceptional customer service to customers, vendors, and guests.
• Create a welcoming and professional atmosphere for all patrons.
• Report to work fit for duty and maintain professional appearance standards.
• Handle customer questions, concerns, & complaints professionally and promptly.
• Communicate operational concerns & customer feedback to management.
• Stock and replenish beer, wine, liquor, mixers, ice, glassware, & related supplies.
• Verify customer age & identification in accordance with Montana alcohol beverage laws.
• Prepare and serve alcoholic & non-alcoholic beverages.
• Process customer orders and payments accurately using point-of-sale systems.
• Handle cash, checks, credit cards, & other approved forms of payment.
• Maintain confidentiality of customer information & transactions.
• Operate gaming equipment & perform duties in compliance with all applicable gaming regulations & company policies.
• Monitor gaming activity & process payouts according to established procedures.
• Obtain required customer documentation for gaming payouts when applicable.
• Maintain accurate records & transaction reconciliations.
• Follow Mountain View Co-op cash handling & credit policies.
• Promote current programs, specials, & marketing initiatives.
• Maintain cleanliness & organization of the bar, casino, customer areas, & work spaces.
• Assist with facility upkeep & minor maintenance activities as assigned.
• Follow all company safety policies & promote a safe work environment.
• Comply with all Mountain View Co-op policies, including workplace conduct, safety, alcohol service, & drug and alcohol policies.
• Perform other duties as assigned.

Knowledge and understanding of:

• Customer service principles and practices
• Cash handling procedures
• Basic mathematics
• Point-of-sale systems
• Alcohol service requirements
• Gaming operations and regulations
• Safety policies and procedures

Ability to:

• Deliver outstanding customer service.
• Communicate effectively with customers and coworkers.
• Handle confidential information appropriately.
• Resolve issues professionally & respectfully.
• Work independently & as part of a team.
• Follow verbal & written instructions.
• Maintain accuracy when handling money & transactions.
• Adapt to changing business needs and work schedules.
• Work evenings, weekends, and holidays as required.

• Must be legally eligible to serve alcoholic beverages under Montana law.
• Ability to accurately handle cash and customer transactions.
• Ability to obtain and maintain any permits, certifications, or licenses required for the position.
• Ability to pass any pre-employment requirements applicable to the position.

• High School diploma or GED
• Previous bartending experience.
• Previous casino, gaming, retail, hospitality, or customer service experience.
• Experience operating point-of-sale systems.