Assistant Branch Manager | Sky

Assistant Branch Manager

Join the American Bank team! We are a small, privately-owned Montana community bank that delivers high-quality experiences tailored to each individual and business. We empower our employees to work in the best interest of customers, give back to their communities, and maintain a healthy work-life balance. We also like to have fun!

Reports To:

Branch Manager

Position Status:
Full-Time, Exempt

Job Summary:

The Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service.

Benefits:

• Comprehensive Health Insurance (Medical, Dental, Vision)
• Company-Sponsored and Voluntary supplemental insurance options (Life, Disability, Accident, & more)
• 401k (5% match!)
• Paid Time Off + 11 Paid Banking Holidays + Paid Volunteer Time Off
• Paid On-the-Job Training!
• Continuing education and development opportunities.
• Work alongside coworkers who are dedicated to building strong relationships and investing in the neighborhoods we proudly serve.
• Discounted banking products, and numerous other employee perks!

Key Responsibilities:

• Represent American Bank in a courteous, professional manner while providing prompt, high-quality customer service.
• Assist the Branch Manager in overseeing daily branch operations, including customer service, internal sales, and operational efficiency.
• Coordinate and support branch staff activities, including scheduling and ensuring proper opening and closing procedures.
• Maintain a working knowledge of all bank products and services to effectively serve customers and support staff development.
• Open and service deposit accounts including checking, savings, certificates of deposit, and individual retirement accounts.
• Process and manage consumer lending products including Liberty Lines, HELOCs, overdraft protection, and other secured or unsecured consumer loans, including underwriting, renewals, and servicing.
• Identify customer needs and cross-sell appropriate bank products and services; support referrals for credit cards and merchant services.
• Develop and maintain customer relationships to support deposit and loan growth and achieve established sales and service goals.
• Monitor and review overdrawn accounts and contact customers regarding account resolution.
• Resolve customer concerns by researching issues and following through to resolution.
• Perform account maintenance and other servicing requests.
• Ensure adherence to internal controls, branch procedures, and bank policies.
• Train and support Universal Bankers on bank products and digital banking services.
• Collaborate with Operations and Lending staff to ensure a positive customer experience.
• Participate in community outreach and business development efforts.
• Upholds day-to-day oversight and responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments.
• Satisfactorily complete all required compliance bank training.

Skills:

• Strong attention to detail, organizational, and leadership abilities.
• Strong communication and interpersonal skills including coaching and mentoring abilities.
• Ability to exercise sound judgement to make thoughtful, informed decisions in a fast-paced, highly regulated environment.
• Proficiency in banking software and Microsoft Office Suite.
• Ability to efficiently manage time across multiple priorities and work independently.
• Knowledge of banking regulations and compliance standards.

Education and Experience:

• Required:
  
  High school diploma or GED, 2-5 years of relevant experience in banking, retail, or financial services in a supervisory role.
• Preferred:
  Associate's or Bachelor's degree in Finance, Business Administration, Accounting, Management, or a related field;
  Prior role as a Teller Supervisor, Lead Teller, Customer Service Supervisor, or Banker;
  Familiarity with regulatory compliance;
  Handling audits, scheduling, and branch operations;
  Hold a Montana Notary Public or obtain within 6 months of employment.

Work Environment:

• Primarily office-based in a clean atmosphere with normal noise levels.
• Standard business hours of 8:00 am – 5:00 pm Monday through Friday with occasional extended hours for…