Assistant Branch Manager | Big Sky

Reports To:

Branch Manager

Position Status:
Full-Time, Exempt

Job Summary:

The Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service.

• Comprehensive Health Insurance (Medical, Dental, Vision)
• Company-Sponsored and Voluntary supplemental insurance options (Life, Disability, Accident, & more)
• 401k (5% match!)
• Paid Time Off + 11 Paid Banking Holidays + Paid Volunteer Time Off
• Paid On-the-Job Training!
• Continuing education and development opportunities.
• Work alongside coworkers who are dedicated to building strong relationships and investing in the neighborhoods we proudly serve.
• Discounted banking products, and numerous other employee perks!

• Represent American Bank in a courteous, professional manner while providing prompt, high-quality customer service.
• Assist the Branch Manager in overseeing daily branch operations, including customer service, internal sales, and operational efficiency.
• Coordinate and support branch staff activities, including scheduling and ensuring proper opening and closing procedures.
• Maintain a working knowledge of all bank products and services to effectively serve customers and support staff development.
• Open and service deposit accounts including checking, savings, certificates of deposit, and individual retirement accounts.
• Process and manage consumer lending products including Liberty Lines, HELOCs, overdraft protection, and other secured or unsecured consumer loans, including underwriting, renewals, and servicing.
• Identify customer needs and cross-sell appropriate bank products and services; support referrals for credit cards and merchant services.
• Develop and maintain customer relationships to support deposit and loan growth and achieve established sales and service goals.
• Monitor and review overdrawn accounts and contact customers regarding account resolution.
• Resolve customer concerns by researching issues and following through to resolution.
• Perform account maintenance and other servicing requests.
• Ensure adherence to internal controls, branch procedures, and bank policies.
• Train and support Universal Bankers on bank products and digital banking services.
• Collaborate with Operations and Lending staff to ensure a positive customer experience.
• Participate in community outreach and business development efforts.
• Upholds day-to-day oversight and responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments.
• Satisfactorily complete all required compliance bank training.

• Strong attention to detail, organizational, and leadership abilities.
• Strong communication and interpersonal skills including coaching and mentoring abilities.
• Ability to exercise sound judgement to make thoughtful, informed decisions in a fast-paced, highly regulated environment.
• Proficiency in banking software and Microsoft Office Suite.
• Ability to efficiently manage time across multiple priorities and work independently.
• Knowledge of banking regulations and compliance standards.

• Required:
  • High school diploma of GED
  • 2-5 years of relevant experience in banking, retail, or financial services in a supervisory role.
• Preferred:
  • Associate's or Bachelor's degree in:
    Finance, Business Administration, Accounting, Management, or a related field
  • Prior role as a Teller Supervisor, Lead Teller, Customer Service Supervisor, or Banker.
  • Familiarity with regulatory compliance.
  • Handling audits, scheduling, and branch operations.
  • Hold a Montana Notary Public or obtain within 6 months of employment.

• Primarily office-based in a clean atmosphere with normal noise levels.
• Standard business hours of 8:00 am – 5:00 pm Monday through Friday with occasional extended hours for projects or audits.
• Exposed to a potentially hazardous condition – robbery. Receives detailed instructions and procedures to be followed to minimize the risk.

• Ability to see, hear, speak, and use hands to operate standard office equipment including computers, telephones, calculator, photocopies, and postage machines.
• Ability to read, write, perform basic…