Operations Support Specialist, Finance & Banking

• Provide customer service by telephone and internet chat for balance requests, posting issues, online banking, bill payment, password resets, and related inquiries
• Assist the Libby Operations Officer with account cleanup, summons research, debit card, and year-end correction projects
• Provide backup support for overdrafts, stop payments, Reg E claims, non-posts, item entry, data entry, payables, and cash letter adjustments
• Report collection items through Chex System or Collection Bureau Services
• Collect and distribute daily mail for the Libby Operations department and branch
• Support branch employees with operational, overdraft, collection, debit card, signature card, and statement issues
• Process domestic and international wires, including OFAC checks, BSA tracking, posting, review, and record maintenance
• Maintain correspondent settlement balances and complete daily Fed, UBB, and FHLB settlement entries
• Perform ICs/CDARS investment accounting, Fed returns data entry, foreign-check cash letters, and General Ledger balancing
• Manage dormant and inactive signature cards and account reactivation requests
• Monitor AML alerts, branch CTRs and SARs using Fiserv AML tools
• Review debit card activity for potential fraud using Enfact and manage related cases
• Manage monetary instrument, debit card, token, and branch supply inventories
• Print, review, and distribute banking notices and checks
• Review remote-capture transactions for scanning accuracy and duplicate items
• Monitor Cashier’s Checks over $10,000 for accuracy and signing authority
• Review incoming levies and process related account debits and cashier’s checks
• Respond to Social Security Verification requests and submit required documentation
• Manage stop payments and maintain electronic signature card files

• High School Diploma or General Education Degree
• 3 to 6 months related experience and/or training
• Valid Driver’s License
• Working knowledge of word processing, spreadsheet, accounting, and internet software
• English language knowledge and effective written and verbal communication
• Ability to perform basic mathematical calculations
• Ability to maintain accuracy, precision, and quality in assigned duties
• Ability to follow written and verbal instructions and complete tasks on time
• Ability to provide excellent customer service
• Ability to sit, grasp, reach, talk, and hear regularly; stand, walk, lift/carry up to 10 pounds, and stoop/crouch occasionally
• Ability to clearly see, with or without corrective lenses

Demonstrates strong customer service skills through effective communication and problem-solving abilities while managing various banking operations and compliance tasks. Proficient in handling financial transactions, maintaining accuracy, and supporting branch operations.

• Customer Service
• Banking Operations
• Data Entry
• Regulatory Compliance
• Financial Transactions

• Data Entry
• Basic Mathematical Calculations
• Account Cleanup
• Fraud Monitoring
• General Ledger Balancing
• Investment Accounting
• Wire Processing
• AML Monitoring
• Chex System Reporting
• BSA Tracking

• Effective Communication
• Attention to Detail
• Time Management
• Problem-Solving
• Team Support

• High School Diploma
• Valid Driver’s License

• Overdraft Management
• Collection Services
• Signature Card Management
• Cashier’s Checks
• Domestic and International Wires

• Fiserv AML Tools
• Enfact
• Word Processing Software
• Spreadsheet Software
• Internet Software