Patient Access Specialist - Primary Care, Clinic Registration

Job Description

The Patient Access Specialist (PAS) plays a vital role in creating seamless, patient-centered access to services across St. Peter’s Health Medical Group (SPHMG) Clinics. Often serving as the first point of contact, the PAS delivers an exceptional customer experience while ensuring accurate and timely patient registration, scheduling, and financial processing.

This position supports efficient clinic flow and patient throughput by obtaining and verifying demographic, insurance, and payment information with a high degree of accuracy to ensure proper reimbursement. The PAS collaborates closely with patients, providers, care teams, and external offices to coordinate appointments, referrals, and authorizations while maintaining strong knowledge of insurance benefits and payor requirements.

Responsibilities include scheduling appointments using designated templates, reviewing daily schedules for accuracy, collecting co-pays when applicable, answering incoming calls, and providing patients with visit preparation instructions and payment expectations within scope of practice. The PAS documents all information accurately in the electronic healthcare information system and supports communication between hospital departments, clinics, and patients to ensure timely access to care.

The Patient Access Specialist maintains knowledge of DNV standards, HIPAA regulations, Patient Rights and Responsibilities, Consent for Treatment, payor guidelines, and departmental policies and procedures. This role requires strong written and verbal communication skills, professionalism, and adherence to the organization’s Behavioral Standards to ensure a consistent and positive patient experience.

KNOWLEDGE/

EXPERIENCE:

1-2 years of hospital admissions or provider’s office experience preferred. Experience in customer service or scheduling departments in a healthcare setting highly preferred. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with SPHMG/Regional Medical Center and their customers. Impeccable personal honesty, integrity and confidentiality are essential. Medical terminology preferred.

EDUCATION: High School Diploma, GED, or HiSET equivalent preferred.

LICENSE/CERTIFICATION/REGISTRY: None.

APTITUDES: Demonstrated ability to communicate in a professional and courteous manner with customer. Demonstrated ability to complete assigned work effectively while experiencing multiple interruptions. Demonstrated ability to manage complex and multiple tasks within assigned timeframe. Demonstrated ability to work independently with minimal direction, performs detailed assignments, and compile information with accuracy.