Telephonic Health Services Coordinator

Responsibilities

• Serve as the primary point of contact for newly referred patients
• Conduct outbound outreach to newly enrolled prospective patients
• Accurately describe program features, expectations, and value in a clear, compassionate, and patient-centered manner
• Engage patients telephonically to establish rapport, address questions, and encourage participation
• Document patient information accurately and comprehensively in the electronic health record (EHR)
• Collaborate with nurse care managers and the broader care team to support patient care goals
• Track hospitalizations and notify nursing staff upon patient discharge, as required
• Respond to inbound patient, client, and provider inquiries and appropriately determine service needs
• Meet or exceed established performance metrics and service level agreements (SLAs)

• Completion of a Medical Assisting program accredited by CAAHEP or ABHES
• At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact
• Knowledge of medical terminology and prior experience using electronic health record (EHR) systems
• Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues
• Ability to type a minimum of 50-60 words per minute while speaking with patients by phone
• Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs
• Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing