Practice Receptionist

Overview

Cabinet Peaks Medical Center is looking for a Practice Receptionist to join our Patient Access Team!

Provides indirect patient care in the medical office setting as the front office receptionist. He or she is responsible for greeting patients as they come in, checking them in as well as verifying all demographic, insurance, and other information is correct, answering phones and triaging all calls throughout the day, providing communication channels from patients to staff members as needed, initiates directives from physicians and practice manager, and all other clerical duties as assigned.

• Demonstrates the communication standard of conduct by clearly conveying information and ideas through appropriate mechanisms in a way that engages people and helps them understand and retain the message.
• Arranges for the efficient and orderly admission of patients into electronic system, including verifying all demographic, insurance, and other information is correct.
• Demonstrates the patient-centered standard of conduct by making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.
• Collects deposits, copayments, deductibles and other patient liabilities from patient per policy.
• Demonstrates the commitment to co-workers and team success standard of conduct by actively participating as a member of a team to move the team toward the completion of goals.
• Answers telephone calls in a polite and professional manner and communicates information to the appropriate personnel.
• Schedules new and follow-up appointments per the guidelines set forth by the Practice Manager and physicians. Plans reminder appointment calls the day prior to a patient's appointment.
• Completes first part of billing process per billing department requests, with understanding of ICD-10, CPT codes.
• Completes deposit and batches out eCW at the end of each business day.
• Retrieves all faxed documents and works appropriately and timely and handles all incoming mail and distribution daily.
• Ensures waiting room is kept in an organized manner and that coffee is available to patients and families.
• Works on special projects as requested and approved by the practice manager.
• Communicates appropriately and clearly to MA’s, physicians, and practice manager.
• Demonstrates ability to be flexible, organized and able to function under stressful situations and works well under pressure in a high traffic work environment.
• Participates in monthly staff meetings, training sessions and annual education sessions, disaster drills, etc.

• Strong analytical, problem solving, interpersonal and social skills.
• Excellent prioritization, organization, and time management skills.
• Ability to function independently with self-confidence in a clinical office environment.
• Ability to practice with honesty and moral vigor as well as accepts full responsibility for actions.
• Operates with ample verbal, written, and computer skills.
• Possesses the skills to communicate clearly and appropriately with colleagues, peers, supervisors, and medical providers.

Six (6) months of related work experience in a previous medical office or other related medical practice preferred, but not required.

High school graduate or equivalent. BLS certification preferred; must obtain within 3 months of hire.

8:00 am to 5:00 pm Tuesday-Friday

Full-time benefits package includes medical, dental, vision, long-term disability (LTD), and life & accidental death and dismemberment (AD&D) insurance for you and your eligible family members, plus a 403(b) retirement plan with employer match.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.