Veterans Service Officer

Position:
Veterans Service Officer 1 Classification:
Full-time, non-exempt

Department:
County Veterans Service Office

Reports to:

Veterans Service Office Director

Posting Date:
August 28, 2026 Final date to receive applications:
Until filled

Position Grade:
Grade 9 Rate of Pay: $20.42/hour FY27 Rate

Position

Schedule:

Mon - Fri Benefit Eligible:
Full Benefits/PERS

Grade 10: $22.77 - VSO 2(FY27 Rate)

– promotion to VSO2 is available upon completion of VA accreditation, successful completion of probationary period and recommendation of the Veterans Service Office Director. The recommendation will require the demonstrated proficiency in completing VA claims to include:

• New and increase claims
• Supplemental claims
• Higher level reviews
• Pension applications

The mission of the County Veteran Service center is to provide veterans who are residents of Ravalli County and their family member's information about access to and assistance with all DVA benefits, services, and local resources in one location in a dignified, personal, confidential and efficient manner.

This work involves advocating, advising and assisting veterans, their dependents and their families in securing all possible entitlements and other benefits and services to which they may be entitled under State and Federal Veterans Laws, Rules and Regulations. This position will assist male and female veterans with claims involving issues of a sensitive nature such as personal trauma and promotes the use of DVA benefits, programs and services.

This requires a high degree of analytical proficiency and the ability to apply judgment and discretion as well as gathering, assembling, correlating, and analyzing information to devise solutions to problems and to prepare reports.

• None.

• Occasional

• Responsible for day-to-day operations of the front office and assist all Veterans regardless of their reason for visiting the County Veterans Service Center.
• Perform general clerical duties including scheduling appointments, general filing and preparing correspondence, processing mail, and data entry as directed.
• Answer phones, address questions concerning the US Department of Veterans Affairs (DVA), and County Veterans Service Center (CVSC) services and take/manage accurate messages.
• Interview individuals regarding claimed services to determine unarticulated needs that may be met using local, state, or federal Veterans programs.
• Recognize and determine eligibility requirements for VA benefits. Be familiar with outside agencies for client referrals.
• Reference individual medical records with the 38 CFR Book C and advise Veterans as to possible entitlements after reviewing their medical records.
• Gather evidence in support of claims for all local, state, and federal Veterans programs and advise/guide Veterans about the procedures for obtaining benefits by explaining regulations, policies, determinations, and forms processing procedures of the DVA.
• Acquire public documents, vital records, military records, medical, social, psychological and financial information, etc., which are required to complete customer’s claims.
• Advise clients about the procedures for obtaining benefits by explaining regulations, policies, and forms processing procedures of the Department of Veterans Affairs.
• Coordinate claims with federal, state, county, and private sector agencies, to facilitate claims processing and to ensure that claimant's financial, social, and psychological interests are best served.
• Advise individuals of their legal rights and responsibilities under federal and state veterans’ laws pursuant to the 38 CFR.
• Investigate errors or delays in processing procedures for benefits, to correct or expedite the claims…