Guest Service Agent

Front Desk and Guest Services Associate

Join our dynamic team as a Front Desk and Guest Services Associate, where your excellent customer service skills and proactive attitude will help create memorable experiences for our guests. This role offers a diverse and fast-paced environment, providing opportunities to collaborate across departments and develop your hospitality expertise.

• Greet and assist guests with check-in and check-out procedures, ensuring a welcoming and professional experience
• Handle to-go orders efficiently and accurately, providing exceptional service
• Collaborate with housekeeping and laundry departments to coordinate room checks, cleaning, and maintenance needs
• Support hostessing duties by seating guests and managing reservations
• Assist in bussing tables and maintaining cleanliness in dining and common areas
• Utilize property management system (PMS) and point-of-sale (POS) software to process reservations, orders, and payments
• Work closely with the housekeeping department to ensure room readiness and guest satisfaction
• Multi-task effectively in a fast-paced environment, filling in gaps as needed across various roles

• Proven excellent customer service and communication skills
• Proficiency in computer programs such as Microsoft Word, Google Docs, and Sheets
• Working knowledge of reservation software and property management systems (PMS)
• Experience with POS systems for order processing and payments
• Ability to multi-task efficiently and adapt quickly to changing priorities
• Strong teamwork skills, with the flexibility to support housekeeping, laundry, and food service operations
• Previous experience in hospitality or front desk roles is preferred
• Ability to work in a fast-paced environment while maintaining attention to detail

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Key benefits include:

• 401(k) with Employer Match:
  Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
• Health Insurance:
  Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
• Paid Time Off (PTO):
  We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
• Employer-Paid Life Insurance:
  We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
• Voluntary Life Insurance – Full‑time employees can opt to participate in additional Life Insurance.
• Voluntary STD / LTD – Full‑time employees can opt in to participate in Long Term Disability, or short term disability.

We foster a welcoming and collaborative culture that values growth, teamwork, and exceptional guest service. Join us and be part of a vibrant team dedicated to creating outstanding experiences for our guests.