Public Housekeeping Assistant Manager

Summary

There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living.

As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways.

Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.

Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you.

The Public Areas Assistant Manager will manage all housekeeping associates in the Public Areas, coordinates work assignments, ensures staff follows standard operating procedures, inspects work, and upholds Moonlight Basin’s core values and leads associates to do the same.

• Responsible for the cleanliness, orderliness, and appearance of the public spaces (Yurt, Lodge, Clubhouse, etc.)

• Execute and supervise periodic major cleaning projects and deep cleanings scheduled by the public area manager.

• Report concerns regarding housekeeping service and equipment to the Public Area Manager.

• Make recommendations to improve service and ensure more efficient operations.

• Assist in controlling housekeeping expenses.

• Prioritize daily tasks.

• Attend to and resolve all guest/ member complaints, escalating issues as needed to the Public Area Manager.

• Manage staff, including recruiting, training, coaching, and disciplinary action as needed to create an exceptional team.

• Responsible for scheduling and time approval of associates.

• Maintain clear and efficient communications with the Public Area Manager daily and other departments as needed.

• Responsible for following and enforcing established standard operating procedures.

• Establish safe working conditions through appropriate job training.

• Provide support to other departments during special events.

• Assist in Housekeeping duties as needed including cleaning and resetting all guest areas and bathrooms, straightening furniture, dusting and vacuuming, emptying trash, etc.

• Being courteous and helpful to members and guests, including reporting any guest requests or preferences.

• Completing assigned tasks in a timely manner as outlined by supervisors.

• Performs additional duties as assigned that may be outside of the normal scope of duties based on business needs.

• Other duties as assigned by the Public Area Manager and other members of the management team.

• Proficient in English reading, writing, and comprehension; additional language skills are a plus.

• Strong communication skills, both verbal and written, with the ability to effectively interact with team members, leadership, vendors, and members/guests.

• Good numerical and analytical skills, including the ability to assist with cost controls and manage par levels and inventory.

• Adept at handling complex interpersonal situations with tact, diplomacy, and professionalism, especially in high‑pressure or guest‑facing moments.

• Comfortably adapts to variable volume demands across winter and summer seasons, with strong planning and execution skills.

• Valid driver’s license

• 1‑2 years of supervisory experience preferred (preferred)

• Knowledge of overall resort/ club operations. (preferred)

• Background in luxury resorts, private clubs, high‑end restaurants, or similar environments…