Front Office

Job Summary

Supervisor, Front Office supports daily operations within the Front Office area. They will ensure the highest level of customer service while providing colleagues with the tools, resources, and guidance needed for success. This role supports property operations by ensuring seamless guest experiences from arrival to departure, maintaining service excellence, and addressing guest inquiries in the lobby. The Supervisor, Front Office also tracks guest preferences, resolves service issues, and escalates extraordinary cases to the Assistant Manager, Front Office.

• Monitor adherence to Front Office policies, procedures, and service standards (LQA)
• Ensure proper room assignments based on booking details
• Handle guest inquiries, requests, and complaints proactively with professionalism
• Record and follow up on guest issues across Property Management Systems
• Gather, understand, and communicate guest preferences to enhance personalized service
• Interact with guests in public areas, maintaining high visibility during peak times
• Communicate effectively with colleagues and managers through various channels
• Keep management informed of operational progress, challenges, and solutions
• Enforce credit control procedures, such as obtaining approval for exceeding limits
• Maintain a strong knowledge of room packages, types, rates, and discount structures
• Provide necessary reports to the Finance department as required
• Assist with covering night shifts as required
• Perform additional duties as assigned by the Assistant Manager, Front Office or other members of management

• Minimum of 2 years of experience in a hotel/resort environment in a Front Office area
• Previous leadership is strongly preferred
• Proficiency in computer systems, such as Microsoft Office Suite and Opera PMS
• Valid US driver's license required
• Must possess excellent communication and interpersonal skills
• Must be able to manage multiple priorities in a fast-paced environment
• Must possess strong problem-solving and decision-making skills

Full-Time Year-Round

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance- 100% of premium paid by employer
• 401(k) program - 4% employer match
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidays
• Uniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night
  * at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.