Hotel Night Auditor

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Night Auditor who will embody our mission statement, “Genuine Hospitality from genuine people committed to providing comfort and service.” All Night Auditors are required to engage in selling hotel rooms over the phone and in person, explaining the amenities, benefits, and attempting to close the sale of each inquiry.

All Night Auditors will be required to turn in sales leads by engaging in curious conversations with guests, reviewing hotel reports, listening, and being observant.

• Pleasantly greet guests and perform duties to provide guest transactions of check‑in, check‑out, billing, reservations, phone transfers, and other service and hospitality‑related requests to meet Town Pump and brand operational standards.
• Perform final checks of room charges and other transactions before audit, generate audit report and records as outlined in audit procedures, and perform checks of audit reports as outlined in audit procedures.
• Prepare credit card summaries and checks approval, prepare and balance all reports required by management, and post room and tax revenues and any phone or other charges.
• Perform check‑in and check‑out of guests, post payments and charges as necessary, be responsible for answering the hotel switchboard in a timely, efficient, and courteous manner, be responsible for additional guest services, which may include airport transportation, minor maintenance, and additional room services.
• Handle guest problems and complaints, serve as an information agent for hotel guests, perform a variety of clerical and office duties, and may be required to perform security checks and hall patrols.
• Be responsible for daily execution of reservation checks to ensure that no revenue is lost by rooms that are not sold and that the hotel is not overbooked, prepare coffee and breakfast bar for guests if applicable.
• Be thoroughly familiar with all emergency procedures with regard to accident, fire, bomb threats, illness of guests, and other incidents as outlined in the “Safety & Security” manual, must have first‑hand knowledge of the physical layout of the entire building, be responsible for accurate accounting of all guest rooms, and communicate pertinent information to co‑workers and management.
• Complete other duties as assigned by the Front Desk Supervisor, Assistant Hotel Manager, or Hotel Manager.

• Frequently lift and/or carry up to 30 pounds and occasionally lift and/or carry up to 50 pounds.
• Communicate effectively.
• Maintain physical mobility within the work environment.

• Work in an open environment with frequent interruptions and guest interactions.

Town Pump offers many outstanding benefits including: 401(K), Health, Dental and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer. We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.

This position has an initial 365‑day (1 year) probationary period.

The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).