Manager, Groups & Events Services

Manager, Groups & Events Services (20330)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™ and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it’s our passion.

The Groups & Event Services Manager is responsible for the successful planning, coordination, servicing and execution of all contracted group business, meetings, incentive programs, executive retreats, luxury weddings and special events at One&Only Moonlight Basin. Following the transition of contracted business from the Sales team, this position assumes responsibility for all planning, client communication, operational coordination, on‑site execution and post‑event reconciliation.

The Groups & Event Services Manager serves as the primary point of contact for each client throughout the planning process and partners closely with resort leadership to ensure every event is executed seamlessly while delivering the exceptional luxury experiences that define the One&Only brand.

This position is primarily based in Bozeman, Montana.

• Receive the formal turnover of contracted group business from the Sales team and assume responsibility for all planning, coordination, servicing and execution through departure.
• Serve as the primary point of contact for meeting planners, incentive houses, wedding planners and group organizers throughout the planning process.
• Build trusted client relationships through proactive communication, responsiveness and thoughtful planning.
• Coordinate all logistical aspects of meetings, incentive programs, executive retreats, luxury weddings, social events and resort buyouts.
• Develop comprehensive planning timelines and ensure all contractual deadlines are achieved.
• Prepare and maintain detailed Group Resumes, Banquet Event Orders (BEOs), Event Specifications and all operational documentation.
• Maintain accurate group information within Delphi and Opera Cloud throughout the planning process.
• Coordinate rooming lists, VIP arrivals, welcome amenities, transportation, billing instructions and special requests.
• Coordinate resort experiences including spa appointments, outdoor adventures, skiing, golf, Kids Only programming, dining reservations and recreational activities.
• Guide clients through menu selections, room setups, event flow, guarantees and operational requirements.
• Ensure all event documentation accurately reflects client expectations and is distributed to operational departments within established timelines.
• Monitor room block pickup and communicate changes or concerns regarding rooming lists, cut‑off dates and attrition with Sales, Revenue Management and Reservations.
• Partner proactively with resort operational departments throughout the planning process to ensure every aspect of the guest experience is thoughtfully coordinated and executed to One&Only luxury standards.

• Lead Group Resume and BEO Meetings, Pre‑Convention Meetings and Group Arrival Meetings.
• Participate in Daily Operations Meetings and other planning meetings as required.
• Serve as the central communication link between clients and resort operations.
• Ensure all operational departments clearly understand group expectations, event timelines, VIP requirements and service standards.
• Proactively identify potential operational…