Fitness Attendant Winter

Fitness Attendant

Yellowstone Club's Health & Wellness department is currently seeking candidates for a Fitness Attendant for the upcoming Winter season! Our Winter employment months are November – April.

The purpose of the Fitness Attendant is to assist with knowledge about the equipment, fulfill beverage orders, sign up Members and guests for classes and other work as Health and Wellness Manager assigns.

Major Responsibilities:

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

• Initiate interaction with Members, guests, and prospective Members to obtain and disperse information.
• Seek most efficient manner in which to meet Member expectations.
• Provide accurate and timely information regarding services, events, and greater area activities.
• Enter charges for services rendered and creates client profiles using a club and resort management system.
• Answer Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.
• Route inquiries to the proper department in a timely manner.
• Keep detailed records of Member preferences and requests.
• Properly open and close Camphouse each day according to Standard Operating Procedures.
• Provide detailed descriptions of Camphouse Fitness Center facility, machinery, fitness events and lessons to Members and guests.

Other

Duties and Responsibilities:

• Fulfill placed beverage orders.
• Actively promote the facility, lessons, services, sessions and retail.
• Keep facility clean, amenities stocked.
• Assist in all areas of Camphouse as directed by supervisor or manager.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.

• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Cleans work spaces by cleaning desks or taking out trash.

• Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Disclaimer:

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/

Education Required:

High school diploma, GED or vocational training or job-related course work;
One to two years' experience in customer service;
Strong verbal/written…