Concierge Assistant Manager & Mountain Access Specialist

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18‑hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Member Services department is currently seeking candidates for a Concierge Assistant Manager & Mountain Access Specialist. This is a full‑time year‑round position located in Big Sky, Montana.

The purpose of the Concierge Assistant Manager and MA Specialist is to assist in overseeing day‑to‑day operations and facilitate impeccable Member and guest services and assist in the daily operations of the Concierge and Mountain Access departments.

Starting at $65,000 annually

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.

• Strong Mountain Access knowledge- you will be managing that department with the Concierge Manager
• Learn and understand the software systems for MA Member database, ski passes, and vehicle cards.
• Gather and manage Member and guest visit information, review for deficiencies or errors, correct any incompatibilities, update Member database, and create access cards.
• Assist the Concierge Manager with the daily oversight and management of the Mountain Access department, ensuring efficient operations anda high levelof Member and guest service.
• Serve as a knowledgeable resource for Members, guests, and employees regarding Mountain Access policies, procedures, parking, vehicle access, ski access, and related services.
• Coordinate closely with Concierge, Security, Transportation, Ski Operations, and other departments to ensure seamless Mountain Access operations and consistent Member experience.
• Monitor daily Mountain Access operations and proactively identify and resolve issues related to Member access, guest access, vehicle cards, ski passes, and database information.
• Assist with developing, implementing, and maintaining
  
  Mountain Access procedures and processes to improve efficiency, accuracy, and the overall Member experience.
• Communicate effectively with Members and internal departmentsregardingaccess-related questions, concerns, and special requests, using sound judgment and discretion when resolving issues.
• Support the Concierge Manager with reporting, tracking, and analysis of Mountain Access activity and trends toidentifyopportunities for operational improvements.

• Assist with training, coaching, and development of Mountain Access team members, ensuring staff have the knowledge and resources necessary to provide exceptional service.
• Serve as a leader within the Concierge team by setting a positive example of professionalism, accountability, teamwork, and Montana Hospitality.
• Maintaina high levelof attention to detail when reviewing access requests, registrations, and Member information, while protecting the confidentiality and accuracy of…